RETAIL MANAGER

TSAY CORPORATION•SAN JUAN PUEBLO, NM

55d•Onsite

About The Position

The Retail Manager shall be responsible for assisting in the efficient and orderly management of the four (4) retail stores [Travel Marketplace/Eagle/Express/1680 Travel Co]. The incumbent shall oversee the cashier clerks and maintenance technicians while operating the retail stores in accordance with the Companies Policy’s, procedures and objectives.

Requirements

High School graduate with any combination of college education and work experience related to retail management equivalent to two (2) years.
Thorough understanding of systems.
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite or related software.
Organized with attention to detail.
Excellent analytical, logical thinking, and problem-solving skills.
Knowledge of administrative and supervisory techniques.
Ability to manage an enterprise, including enterprise goals and priorities, procedures and guidelines, personnel, and fiscal activities.
Exercise good judgment in evaluating situations and taking effective action.
Present ideas effectively both orally and written.

Responsibilities

Oversee cashier clerks and maintenance technicians.
Operate retail stores in accordance with company policies, procedures, and objectives.
Participate in interviewing, hiring, and motivating employees.
Participate in training and developing subordinate employees.
Ensure all shifts are properly staffed, including during emergencies and employee absences.
Answer employee questions pertaining to operational procedures.
Discuss, investigate, and attempt to resolve customer complaints.
Assist in evaluating employee performance and recommend wage reviews.
Ensure employees understand and adhere to safety rules.
Assist the Director of Retail in overseeing day-to-day sales of the four (4) Retail Stores.
Assist the Director of Retail with ensuring daily sales and expense reports are provided to corporate accounting staff.
Review and evaluate shift reports daily to verify accuracy.
Compare and cross-check all reports daily for accuracy, consistency, and proper supporting documentation.
Analyze reports to identify sales trends, unusual shift activity, and potential problems.
Investigate and inform the Director of Retail of any problems discovered in report analysis.
Effectively and creatively display merchandise to maximize sales.
Ensure the price of all merchandise is clear, legible, and accurate.
Ensure proper markdown and write-off procedures are followed for damaged, old, and unmarketable merchandise.
Ensure shelves are clean, blocked, and always stocked.
Efficiently organize storerooms and cool stock reserves.
Ensure products such as soft drinks, hot chocolate, coffee, and hot snacks are fresh and ready to serve.
Assist in ordering retail products and necessary store supplies.
Monitor vendor activities to ensure proper check-in procedures, correct deliveries, proper wholesale pricing, and proper credits.
Ensure vendors are prompt with deliveries.
Resolve vendor problems.
Ensure appropriate records are maintained regarding inventory and daily statistical and financial reports.
Ensure employees understand and apply proper selling techniques.
Assist the Director of Retail in developing a work schedule for employees each week.
Ensure windows, floors, counters, gas pumps, and equipment are always clean, and the exterior of the store is neat and presentable.