Retail Manager- Mexico

SYDENSTRICKER NOBBE PARTNERS•Mexico, MO

9d•Onsite

About The Position

The Retail Manager is responsible for achieving the location’s business-plan objectives and meeting the expectations of owners, customers, and employees. The role provides leadership in evaluating, allocating, and managing the location’s human, physical, and financial resources to support profitable business growth, employee development, and customer satisfaction. The position reports to the Regional Director and supervises Parts Representatives, Retail Specialists, and administrative staff.

Requirements

At least 5 years of experience in a retail environment.
Familiarity with John Deere and competitive products.
Experience handling escalated customer issues.
Ability to lead and motivate others.
Knowledge of financial metrics, marketing experience, and a solid understanding of sales, parts, and service operations.
Solid analytical, business-planning, problem-solving, and communication skills.

Nice To Haves

At least 1 additional year of experience as a parts or service manager, or in a sales role.
Bachelor’s degree in Agriculture, Business, or equivalent experience.

Responsibilities

Execute the Retail (Parts and Sales) business plan and achieve financial performance targets, including sales, budgets, and cost control, for the location or locations.
Develop and maintain positive relationships with existing and new customers, and resolve escalated customer issues.
Ensure appropriate communication within and across departments at store locations, including leading regular department-management and all-employee meetings as needed.
Communicate the dealership’s values, principles, vision, and mission within the location.
Work with other store managers to implement best practices and consistent processes across the organization’s departments.
Support corporate managers in implementing changes in any department within the location.
Ensure successful planning and execution of marketing activities and events.
Oversee facility and property maintenance, security, and professional appearance.
Represent the company in machinery sales to key customers as needed.
Provide input on hiring, development and coaching, evaluation, and the effectiveness of the management team and other employees at the store.
Manage ongoing relationships with key John Deere personnel.