Retail Manager - Patagonia & Palisades Tahoe Logo Co

Alterra • Olympic Valley, CA

35d • $64,480 - $89,463 • Onsite

About The Position

Responsible for maximum performance results in three areas: managing employees, customer satisfaction and financial performance for multiple outlets: Patagonia, Palisades Tahoe Logo Co, and KTee's Logo wear. Applicants must be 18 years of age. The base salary range for this position is $64,480 - $89,463.31 per year. This role is a year-round position located at Palisades Tahoe.

Requirements

• Applicants must be 18 years of age.
• Ability to perform all sales associate and cashier skills.
• Excellent communication, organizational and administrative abilities.
• Proven leadership abilities working in a team environment, ability to develop people.
• Self motivated, guest oriented, works well under pressure
• Ability to effectively present information to management and customers.
• Positive energetic attitude towards guests and peers.
• Computer skills required
• Knowledge of trends in the industry and adapting to our customer base.
• Minimum of 3 years experience in retail sales or related experience.
• Minimum of 2 years experience in supervisory position.

Nice To Haves

• Experience in ski industry
• A Motor Vehicle Record review may be required as part of your job.

Responsibilities

• Ensures customers and employees are treated courteously, safely and efficiently.
• Provides supervision and guidance to team in accordance with Palisades Tahoe policies and employment laws. Manages staff in a proactive, feedback driven environment.
• Interviews, hires, trains, and appraises performance of employees at all locations.
• Lead, coach, and inspire the softgoods team to deliver outstanding guest service and exceed sales targets.
• Monitor KPIs such as UPT, ADS, conversion, and capture; implement daily actions to improve performance. Meets or exceeds all daily, weekly and monthly budget numbers. Puts together monthly Sales Reports for top selling items.
• Maintain mobility between multiple locations ensuring consistent best practices at multiple locations.
• Maintains harmony among team members and resolves grievances.
• Determines work priorities, prepares work schedules, and expedites workflow.
• Performs all duties of sales associate and cashier.
• Manages schedule in accordance to Labor Budget.
• Manages all aspects Workday time approvals and workflows.
• Monitors inventory, transfers product between locations to maintain an efficient level of inventory.
• Demonstrates leadership in creating relationships with guests to maximize service and sales goals; coaches team for improved performance.
• Responds to customer and management complaints.
• Ensures accurate inventory and pricing in Retail Pro system.
• Understands and trains on Retail Pro system.
• Develops and manages store budget. Reviews financial transactions and monitors budget to ensure efficient operation and those expenditures stay within budget limitations. Does monthly variance reports.
• Completes a weekly walkthrough of store with assistants, analyzes merchandise, store presentation, standards and other needs, creates an action plan for the week and ensure follow-ups.
• Ensures all promotional items are sale priced and price-pointed in groups.
• Accounts for all security issues involving cash, theft, liability and premises.
• Assists accounting with fiscal yearend in inventory to Auditor’s specifications.
• Communicate Patagonia’s mission and activism efforts clearly and regularly to staff and customers.
• Ensure product presentation aligns with Patagonia’s visual standards and storytelling approach.
• Work with Buying and Distribution Center Team’s on regular Logo replenishment to support KPI’s.

Benefits

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Healthcare options for both Seasonal & Year-Round employees
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match
• Free and discounted lift tickets
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine
• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed