RETAIL MANAGER

Chukchansi Gold Resort & Casino•Coarsegold, CA

40d•$43,000 - $58,000•Onsite

About The Position

Responsible for the successful overall management of the Retail and Arcade through development and direction of Retail and Arcade Operations, in accordance with company policies, budgets, procedures and specifications.

Requirements

Bachelor’s degree from a four-year college or university; or four to six years related experience and/or training; or an equivalent combination of education and experience.
Excellent communication and organizational skills.
Three to five years retail experience required, with progressive supervisory/managerial experience.
Ability to read, analyze, and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or Employees of company.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems involving several concrete variables.

Responsibilities

Perform excellent customer service at all time.
Maintains appropriate staffing levels in Retail and Arcade by interviewing, selecting, training, scheduling, evaluating, promoting, disciplining and terminating Employees, as needed.
Provides customer-service-related assistance in Retail and Arcade, such as assisting customers with selection and/or purchase, handling exchanges, redeeming complimentaries, and giving directions to various areas of the property.
Conducts monthly inventory of Retail merchandise.
Achieves financial objectives by assisting in preparing an annual budget; scheduling expenditures, analyzing variances and product sales mix to yield maximum profitability.
Studies trends, formulates pricing policies by reviewing merchandising activities, determines additional needed sales promotions, and authorizes clearance sales.
Secures merchandise by implementing security measures in the store.
Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies.
Ascertains that merchandise in Retail is accurately inventoried and displayed to its’ best advantage.
Utilizing effective communication skills, creatively resolves problems in Retail and Arcade.
Responds to special requests of customers, as well as customer complaints and inquiries in a calm, prompt, courteous manner.
Ensures a maximum level of customer service and satisfaction in Retail and Arcade is achieved.
Facilitates the flow of information, by organizing and presiding over regularly scheduled departmental meetings with all Retail Clerks.
Meets with prospective Vendors as deemed necessary, and makes recommendations as to variety of merchandise stocked and displayed.
Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports.
Responsible for maintaining a consistent, regular attendance record.
May be used as an usher as needed by management for events.
Any reasonable request made by management.
Directly supervises subordinate Supervisors.
Indirectly supervises Employees in the Retails and Arcade.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.