Retail Manager - Hunting

Bass Pro Shops•Grandville, MI

1d•Onsite

About The Position

The Hunting Retail Manager supervises the Hunting/Firearms Departments within the store to include compliance standards with all applicable laws and company policies, merchandise presentation, inventory control, pricing, sales enhancements, Outfitter selection development training and customer service activities. This role is responsible for leading firearm compliance sales standards, safe handling, and operational standards within the firearms department. The manager supports a strong commitment to world-class customer service, meets or exceeds financial and sales plans, and oversees store opening/closing and "Manager on Duty" responsibilities. They are also responsible for maintaining planograms, staffing departments with service-oriented associates, interviewing, hiring, training, performance management, and resolving customer and Outfitter issues. The manager provides a legendary customer experience by assisting customers with buying decisions, making product recommendations, and promoting company programs.

Requirements

Minimum of 3-5 years in Retail Management
Ability to calculate figures and amounts such as discounts, commissions, and percentages
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret a variety of other financial, legal, and technical information
Ability to read and analyze certain reports
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from Managers, associates, customers, and the public
Ability to conduct meetings and presentations to groups
Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
Demonstrated strong interpersonal skills
Ability to establish and effective working relationships with co-workers, associates, customers and with the Corporate Staff
Demonstrated use of Team concept of Management

Responsibilities

Leads firearm compliance sales standards in the Hunting/Firearms department to ensure compliance with ATF, state, local laws, company policies and procedures, including 4473, 3310, state and internally required firearm forms.
Leads firearm safe handling, safety, operations, and customer experience standards within the firearms department.
Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
Meets or exceeds all financial plans as set by the Company.
Executes all Sales plans as directed by the Company.
Opens and Closes the Store and has “Manager on Duty” responsibilities.
Maintains planograms as set by the Corporate Office.
Staffs the Departments with “service” oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
Resolves customer and Outfitter issues.
Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers' needs making product recommendations based off this analysis promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pickup.
ALL OTHER DUTIES AS ASSIGNED