Retail Manager

RP Lumber•Oconomowoc, WI

3d•Onsite

About The Position

R.P. Lumber is hiring an on-site Retail Manager for its Oconomowoc, Wisconsin store. This hands-on leadership role oversees the showroom, supports store operations, coaches associates, maintains accurate inventory, and delivers strong service to contractors and homeowners. The Retail Manager provides development across showroom, yard, and back-office operations and may grow into broader store leadership. The position leads the store when the General Manager is away and reports to the General Manager. The role covers customer service and sales, showroom merchandising, inventory and payroll support, safety, and team leadership. The Retail Manager works with store associates, warehouse and yard teams, customers, and the General Manager to support sales and profit goals and keep daily operations running effectively. The position generally requires 50 or more hours per week, with a flexible retail schedule that may include evenings, weekends, and holidays based on store needs.

Requirements

3–5 years of supervisory or retail management experience in hardware, lumber, building materials, home improvement, contractor sales, or a related field, or an equivalent mix of education and experience.
Strong leadership, communication, organization, and problem-solving skills, with the ability to work with limited supervision.
Working knowledge of retail operations, merchandising, inventory control, customer service, and loss prevention.
Comfort using a point-of-sale (POS) system and other retail or business software.
Enough math and business skill to read sales, margin, inventory, and labor numbers and use them to make store decisions.
Ability to work a flexible retail schedule, generally 50 or more hours per week, including evenings, weekends, and holidays based on store needs.
Valid driver’s license and an acceptable driving record.
Ability to perform essential physical functions with or without reasonable accommodation, including bending, reaching, climbing or balancing, stooping, kneeling, crouching, and frequently lifting or moving 50 to 100 pounds.
Meet applicable pre-employment screening requirements, including drug testing, a background check, and a driving-record review.

Nice To Haves

Estimating software experience.
Associate degree or higher in business, retail management, construction, or a related field.
Experience in a lumberyard, hardware store, home-improvement retailer, or contractor-focused building-materials supplier.
Experience coaching associates, running planograms, managing inventory accuracy, or supporting labor and payroll decisions.
Familiarity with forklift operation, delivery coordination, yard operations, and safe storage of building materials.

Responsibilities

Lead by example at the sales counter, showroom floor, and register.
Train and motivate store associates to provide knowledgeable and exceptional customer service.
Resolve customer concerns quickly and fairly.
Support contractor and retail relationships through follow-up and new-business prospecting.
Help the team load and stage deliveries so orders leave on time, complete, and in good condition.
Oversee showroom receiving, stocking, pricing, and product presentation.
Execute planograms, end caps, seasonal displays, key assortments, promotions, and price changes.
Keep the sales floor clean, organized, and easy for customers to shop.
Build product knowledge across hardware, lumber, and home-improvement categories to coach the team and help customers select materials.
Record sales, returns, transfers, and adjustments accurately and on time.
Maintain stock levels that meet customer demand without over-investing in inventory.
Partner with warehouse and yard teams on accurate receiving and proper storage.
Reduce shrinkage, damage, and theft through clean processes and secure handling of high-theft items.
Assist the General Manager with sales and profit goals, labor scheduling, payroll control, reporting, and back-office tasks.
Check and respond to company and customer email in a timely manner.
Model a safety-first culture for employees and customers.
Help keep ladders, forklifts, trucks, and other equipment in safe working condition.
Give timely coaching and corrective feedback to associates.
Contribute to store meetings on performance, promotions, safety, and operational issues.
Create an open-door environment where people can raise problems and share ideas.
Lead the store when the General Manager is away.
Perform other duties assigned by the General Manager or qualified corporate representatives.