Retail Manager 2
About The Position
Sodexo is seeking a Retail Manager to oversee daily operations of Parkview Hospital Randallia and Parkview Regional Medical Center gift shops and its licensed Starbucks location while ensuring an exceptional guest experience for patients, visitors, and staff. This role is responsible for driving retail performance, maintaining brand standards, managing inventory, and leading a high-performing team in a fast-paced healthcare environment. Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being.
Requirements
- Have a background in food service or culinary management
- Experience with inventory systems, POS platforms, and basic financial reporting
- Strong merchandising and visual presentation skills
- Can demonstrate professional communication skills, and a passion for a high level of customer service
- Minimum Education Requirement - High School Diploma or GED or Equivalent
- Minimum Management Experience - 1 year
Nice To Haves
- Demonstrate working knowledge of automated food inventory, ordering, production and management systems as well as menu graphics programs, a plus
Responsibilities
- Oversee all aspects of gift shop operations, including merchandising, inventory management, product selection, and visual presentation
- Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources
- Manages cash handling protocols & control procedures according to Sodexo policies
- Manage vendor relationships and compliance
- Monitor sales performance and implement strategies to increase revenue and customer satisfaction
- Mentor, develop, and retain frontline staff
- Ensure full compliance with Starbucks brand standards, operating procedures, and quality expectations
- Lead and support baristas and shift leads in delivering consistent, high‑quality beverages and food items
- Model and reinforce exceptional customer service for patients, families, and hospital staff
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
