Retail Manager

RP Lumber•Robinson, IL

21d•$20 - $25•Onsite

About The Position

R.P. Lumber is hiring a Retail Manager for our Robinson, IL store location. This is a hands-on, on-site leadership role for someone who can run a showroom, coach a team, keep inventory accurate, and deliver the kind of service contractors and homeowners remember. This position reports to the General Manager and provides development across showroom, yard, and back-office operations for individuals interested in growing into broader store leadership over time. You will lead the store when the General Manager is away.

Requirements

3–5 years of supervisory or retail management experience in hardware, lumber, building materials, home improvement, contractor sales, or a related field — or an equivalent mix of education and experience
Strong leadership, communication, organization, and problem-solving skills, with the ability to work with limited supervision
Working knowledge of retail operations, merchandising, inventory control, customer service, and loss prevention
Comfort using a point-of-sale (POS) system and other retail or business software; estimating software experience is a plus
Enough math and business skill to read sales, margin, inventory, and labor numbers and use them to make store decisions
Ability to work a flexible retail schedule, generally 50 or more hours per week, including evenings, weekends, and holidays based on store needs
Valid driver’s license and an acceptable driving record
Ability to perform the essential physical functions of the job, with or without reasonable accommodation, including bending, reaching, climbing or balancing, stooping, kneeling, crouching, and frequently lifting or moving 50 to 100 pounds

Nice To Haves

Associate degree or higher in business, retail management, construction, or a related field
Experience in a lumberyard, hardware store, home-improvement retailer, or contractor-focused building-materials supplier
Experience coaching associates, running planograms, managing inventory accuracy, or supporting labor and payroll decisions
Familiarity with forklift operation, delivery coordination, yard operations, and safe storage of building materials

Responsibilities

Lead by example at the sales counter, on the showroom floor, and at the register
Train and motivate store associates to provide knowledgeable, exceptional customer service
Resolve customer concerns quickly and fairly
Support contractor and retail relationships, including follow-up and new-business prospecting
Help the team load and stage deliveries so orders leave on time, complete, and in good condition
Oversee receiving, stocking, pricing, and product presentation in the showroom
Execute planograms, end caps, seasonal displays, key assortments, promotions, and price changes
Keep the sales floor clean, organized, and easy for customers to shop
Build product knowledge across hardware, lumber, and home-improvement categories so you can coach the team and help customers choose the right materials
Record sales, returns, transfers, and adjustments accurately and on time
Maintain stock levels that meet customer demand without over-investing in inventory
Partner with warehouse and yard teams on accurate receiving and proper storage
Reduce shrinkage, damage, and theft through clean processes and secure high-theft items
Assist the General Manager with sales and profit goals, labor scheduling, payroll control, reporting, and back-office tasks
Check and respond to company and customer email in a timely manner
Model a safety-first culture for employees and customers
Help keep ladders, forklifts, trucks, and other equipment in safe working condition
Give timely coaching and corrective feedback so associates can succeed
Contribute to store meetings on performance, promotions, safety, and operational issues
Create an open-door environment where people can raise problems and share ideas
Perform other duties assigned by the General Manager or other qualified corporate representatives