Retail Manager 3

Sodexo Careers•Ewing, NJ

2d•Onsite

About The Position

Sodexo Campus Segment is seeking an experienced Retail Manager 3 to lead operations at Traditions, a full-service restaurant located in the bustling retail student center at The College of New Jersey in Ewing, NJ. This is a year-round, high-profile role supporting a premier university dining program. Traditions operates 7 days a week, serving lunch and dinner Monday–Friday and brunch on weekends. The ideal candidate will bring strong restaurant leadership experience, union management expertise, and the creativity to drive menu innovation, culinary trends, and exceptional guest experience. TCNJ is one of the most selective and respected public institutions in the region, recognized nationally by Money and U.S. News & World Report for its value and high four-year graduation rate. Supporting such an academically driven and engaged community provides a rewarding opportunity to influence a top-tier campus dining program.

Requirements

Proven restaurant management experience, ideally in a high-volume or campus environment.
Strong union management experience and ability to lead in a collaborative, structured environment.
Creativity and innovation in menu development and culinary trends.
Ability to deliver top-tier customer service and drive continuous improvement.
Solid understanding of financial controls, including cash handling and inventory management.
Strong people leadership skills with experience supervising diverse frontline teams.
Excellent communication, organization, and problem-solving abilities.
Passion for delivering exceptional student dining experiences.
Associate's Degree or equivalent experience
2 years of management experience
1 year of work experience in concessions, retail sales, or store operations

Responsibilities

Champion a Zero Harm mindset —ensuring safety for employees, customers, and food quality.
Lead daily restaurant operations, ensuring exceptional food quality, hospitality, and service consistency.
Oversee menu creation, culinary innovation, and trend-forward offerings tailored to the student community.
Manage cash-handling protocols and ensure compliance with Sodexo financial controls.
Maintain strong client relationships, ensuring high satisfaction with food and service delivery.
Support and develop a diverse team including hourly staff, supervisors, and fellow managers.
Ensure the unit has the proper equipment, supplies, and resources to operate efficiently.
Uphold Sodexo service standards and operational excellence across all branded and non-branded retail concepts.