Retail Manager 3
About The Position
Sodexo's Campus Segment is seeking a Retail Manager 3 to support and elevate retail dining operations at Rivier University located in Nashua, NH. This year-round position oversees two retail locations, including the Rivier Spirit Store merchandise shop, as well as snack vending programs across campus. During the academic year, this role focuses on delivering a seamless, engaging, and profitable retail experience. In the summer months, the focus shifts to planning and executing conference services operations, contributing to a well-rounded and dynamic management role. The Retail Manager will also develop and lead a comprehensive marketing program to drive revenue, improve customer engagement, and enhance the visibility of retail offerings.
Requirements
- Proven experience managing retail, campus services, or comparable hospitality operations.
- Strong merchandising, inventory management, or store leadership background.
- Ability to create and execute marketing strategies that drive revenue and customer engagement.
- Skilled at planning and running conference services or seasonal operations.
- Solid financial understanding, including cash control and profit optimization.
- Strong communication, organization, and people leadership skills.
- A passion for delivering exceptional guest experiences in a student-centered environment.
- Associate's Degree or equivalent experience
- 2 years Minimum Management Experience
- 1 year of work experience in concessions, retail sales, or store operations
Responsibilities
- Lead the daily operations of two retail locations, ensuring exceptional customer service, merchandising quality, and operational efficiency.
- Oversee the Rivier Spirit Store, managing merchandise mix, inventory levels, visual presentation, and sales strategies.
- Manage and monitor snack vending programs to ensure availability, quality, and revenue growth.
- Develop and implement annual marketing programs that increase revenue, student engagement, and brand presence across retail operations.
- Coordinate and execute summer conference services, including planning, staffing, and operational logistics.
- Ensure employees have the equipment, supplies, and resources needed to deliver consistent service.
- Maintain compliance with Sodexo cash-handling protocols, financial controls, and safety expectations.
- Foster strong client relationships through responsiveness, quality service, and proactive communication.
- Supervise and support retail staff, promoting teamwork, reliability, and positive workplace culture.
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
