Retail Dining Manager 3

Sodexo Careers•Utica, NY

4d•Onsite

About The Position

Sodexo is seeking a Retail Dining Manager 3 to join their team at MVHS Wynn Hospital in Utica, New York. This role involves overseeing a state-of-the-art 375-bed hospital's retail dining program and a 24/7 Micro Market, which generates over $3 million annually. The manager will lead a team of approximately 35 union employees, including team leaders and supervisory support. This position is ideal for a dynamic, customer-focused leader passionate about hospitality, retail innovation, and delivering exceptional service.

Requirements

Leadership experience in retail food service and healthcare dining
A passion for customer service and team development
Experience managing high standards in food quality, cleanliness, and service delivery
Strong organizational, communication, and problem-solving skills
Financial acumen and experience supporting volume-driven operations
Ability to thrive in a fast-paced environment while creating a positive team culture
Associate's Degree or equivalent experience
2 years of management experience
1 year of work experience in concessions, retail sales, or store operations

Nice To Haves

Union experience
High-volume retail dining experience

Responsibilities

Lead daily retail food service operations in a high-volume healthcare environment
Inspire, develop, and support a union team focused on service excellence
Oversee café operations, merchandising, staffing, cash handling, and operational standards
Support oversight of back-of-house closing operations and ensure smooth evening execution
Manage and support Sodexo’s 24/7 Micro Market concept
Drive customer satisfaction while meeting operational and financial goals
Build strong client relationships and foster a positive, service-driven culture
Support occasional evening catering and partner across departments as needed