Retail Manager 3

Sodexo•Burlington, VT

About The Position

Sodexo’s Campus Segment is seeking an experienced Retail Manager 3 to join our team supporting the vibrant and engaged campus community at the University of Vermont in Burlington, VT. In this role, you will oversee the largest and highest-volume retail dining outlets on campus, managing multiple branded concepts while ensuring consistent adherence to Sodexo and brand standards. As a highly visible campus leader, you will drive operational excellence, develop and inspire your team, and deliver an exceptional customer experience across all retail locations. You will partner closely with UHDS leadership, campus stakeholders, and Sodexo support teams to elevate the retail dining program and meet the evolving needs of students, staff, and guests.

Requirements

Progressive leadership experience in retail dining, foodservice, or hospitality.
Proven success managing high-volume or multi-unit retail concepts.
Strong leadership skills with the ability to motivate, coach, and develop teams.
Solid understanding of financial drivers, including labor management and food cost control.
Ability to balance hands-on operational work with administrative and strategic tasks.
Excellent communication and relationship-building skills.
Experience working in a fast-paced environment with shifting priorities.
Commitment to fostering a culture of inclusion, safety, and service excellence.
Flexibility to work a varied schedule based on business needs.
Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 years Minimum Functional Experience – 1 year of work experience in concessions, retail sales, or store operations

Responsibilities

Lead day-to-day operations across multiple high-volume retail dining locations.
Ensure strong brand compliance, high-quality food execution, and exceptional guest service.
Recruit, train, schedule, and mentor a diverse hourly team.
Monitor labor, inventory, and food cost controls to achieve financial targets.
Maintain Sodexo’s quality, safety, and operational standards across all units.
Collaborate with UHDS and campus leadership on engagement initiatives, promotions, and programming.
Implement process improvements that enhance efficiency, consistency, and customer satisfaction.
Support merchandising, menu innovation, and ongoing partnerships with brand representatives.
Work closely with residential dining and catering teams to ensure seamless campus-wide coordination.
Maintain a visible, guest-facing presence to ensure a welcoming and responsive environment.