Retail Loss Prevention Customer Service Associate II

TJX • Henrietta, NY

5d • Onsite

About The Position

Supports the District Loss Prevention Manager and Store Management by carrying out core responsibilities focused on serving as a visual deterrent to potential loss or dishonesty. The role includes wearing a body-worn camera, supporting a positive customer shopping experience, and maintaining a strong partnership with store teams and Loss Prevention. The associate uses sound judgment to support the safety of themselves and others and protect the Company brand, while following Company policies, culture, and values.

The associate maintains a professional presence at the front of the store or in a department, greets customers courteously, responds to requests for assistance by directing customers to store management or customer service using a Company-issued radio, and observes and reports suspicious behavior or critical incidents. The role also includes reviewing the Store Emergency Response Guide, completing a closing safety sweep with a member of management, and documenting required incidents in AIIM Case Management. Other duties may be assigned.

Requirements

• Strong verbal and written communication skills.
• Sound decision-making skills.
• Ability to take initiative and perform well independently.
• Ability to prioritize and organize workload and manage time effectively.
• Ability to stand for long periods of time.
• 0–2 years of retail or security experience.

Responsibilities

• Support the District Loss Prevention Manager and Store Management in carrying out core responsibilities.
• Act as a visual deterrent to prevent potential loss or dishonesty.
• Maintain a proper and professional stance in the designated area at the front of the store, or establish and maintain a position at the front of the store or in a department.
• Wear a complete Company-approved uniform, including a body-worn camera.
• Greet customers appropriately and demonstrate courtesy and respect.
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio.
• Observe and report suspicious behavior or critical incidents to Loss Prevention or store management.
• Review and understand the Store Emergency Response Guide.
• Perform a closing safety sweep of the store with a member of management.
• Adhere to Company policies and procedures and support Company culture and values.
• Document required incidents in AIIM Case Management.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefits
• 401(k) associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match, for those meeting service or hours requirements
• Medical insurance, for those meeting service or hours requirements
• Dental insurance, for those meeting service or hours requirements
• Vision insurance, for those meeting service or hours requirements
• Health savings account (HSA), for those meeting service or hours requirements
• Health care flexible spending account (FSA), for those meeting service or hours requirements
• Life insurance, for those meeting service or hours requirements
• Short- and long-term disability, for those meeting service or hours requirements
• Paid parental leave, for those meeting service or hours requirements
• Paid holidays, vacation, and sick time, for those meeting service or hours requirements
• Auto and home insurance discounts, for those meeting service or hours requirements
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed