Retail Loss Prevention Associate II

TJX•San Bernardino, CA

11d•Onsite

About The Position

The Retail Loss Prevention Associate II supports the District Loss Prevention Manager and Store Management by carrying out core loss-prevention responsibilities. The role focuses on acting as a visible deterrent to potential loss or dishonesty while wearing a company-approved uniform and body-worn camera. The associate supports a positive customer shopping experience, maintains strong partnerships with store teams and loss prevention, and uses sound judgment to protect personal safety, the safety of others, and the Company brand. The associate also follows Company policies and supports Company culture and values. Responsibilities include maintaining a professional presence in a designated area at the front of the store or in a department; greeting customers courteously; referring customer requests for assistance to store management or customer service using a Company-issued radio; observing and reporting suspicious behavior or critical incidents; conducting a closing safety sweep with a member of management; following the Store Emergency Response Guide and Company procedures; and documenting required incidents in AIIM Case Management. Other duties may be assigned. The position is at Marshalls Store 0269 in San Bernardino, California, and has a starting pay range of $16.90 to $18.60 per hour. Actual starting pay depends on factors including relevant skills, qualifications, and experience.

Requirements

Strong verbal and written communication skills.
Sound decision-making skills.
Ability to take initiative and perform well independently.
Ability to prioritize and organize workload and manage time effectively.
Ability to stand for long periods of time.
0–2 years of retail or security experience.

Responsibilities

Support the District Loss Prevention Manager and Store Management in executing core loss-prevention responsibilities.
Maintain a proper and professional stance in the designated area at the front of the store or in a department.
Act as a visual deterrent to prevent potential loss or dishonesty.
Wear a complete Company-approved uniform, including a body-worn camera.
Greet customers appropriately and demonstrate courtesy and respect.
Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio.
Observe and report suspicious behavior or critical incidents to loss prevention or store management.
Perform a closing safety sweep of the store with a member of management.
Review and understand the Store Emergency Response Guide.
Adhere to Company policies and procedures and support Company culture and values.
Document required incidents in AIIM Case Management.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefits
401(k) associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for associates meeting service or hours requirements
Medical insurance for associates meeting service or hours requirements
Dental insurance for associates meeting service or hours requirements
Vision insurance for associates meeting service or hours requirements
Health savings account (HSA) for associates meeting service or hours requirements
Health care flexible spending account (FSA) for associates meeting service or hours requirements
Life insurance for associates meeting service or hours requirements
Short- and long-term disability for associates meeting service or hours requirements
Paid parental leave for associates meeting service or hours requirements
Paid holidays, vacation, and sick time for associates meeting service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance