Ben & Jerry's Retail Logistics Manager

The Magnum Ice Cream Company • South Burlington, NJ

11d • Remote

About The Position

The Retail Logistics Manager (RLM) is responsible for delivering operational excellence across the U.S. retail logistics network. Through continuous improvement, proactive risk mitigation, and strong cross-functional collaboration, both internally and externally, the RLM ensures products reach customers efficiently while driving process optimization and business performance. Through building strong partnerships across the business and with external suppliers, the RLM influences outcomes, aligns priorities, and resolves complex challenges ensuring a reliable flow of products across the retail network.

Requirements

• Minimum of 5 years of supply chain, business partnering, or project management experience in retail or a similar field.
• A Bachelor’s degree in business, supply chain, retail management, or related field.
• An understanding the retail industry, including franchise operations or related supply chain operations.
• Ability to effectively lead and manage complex and cross functional relationships both internally and externally.
• Excellent verbal and written communication skills, with the ability to effectively communicate with internal and external stakeholders at all levels.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Demonstrated ability to translate strategic plans into implementation plans that align with business objectives.
• Experience working in a global environment and understanding cultural differences and their impact on business operations.
• Proficiency in Microsoft Office and demonstrated ability to learn new systems.

Responsibilities

• Lead key distributor and logistics partnerships, working closely with distributors and internal teams to ensure reliable product flow, service levels, and execution across the U.S. and Canada retail network.
• Drive continuous improvement by evaluating logistics processes, systems, and performance data to improve inventory management, fulfillment, service, risk mitigation, and operational efficiency.
• Analyze supply chain performance and emerging risks to develop recommendations that support business decisions, cost optimization, and future growth.
• Partner with cross-functional teams across Ben & Jerry’s and the Magnum Ice Cream Company (TMICC) to identify opportunities, resolve issues, and support strategic priorities.
• Provide strategic supply chain support to EU Ops/SC teams, including but not limited to pricing strategy and 3rd party relationship management.
• Ensure supply chain systems and processes can support U.S. growth goals and plans and advise Global Head of Scooping on opportunities, needs, and challenges.
• Strategic and tactical management of Magnum Ice Cream customer ordering platforms
• Lead projects that strengthen retail supply chain capabilities, support franchisees' success, and improve operational performance across the retail network.
• Manage supply chain planning, service levels, budgets, issue resolution, and vendor performance to ensure a high level of operational execution.
• Support the Global Head of Scooping in key business initiatives, including project management, franchise communications, annual franchise meetings, and business systems support.
• Effectively integrate the retail supply chain with the broader TMICC and Ben & Jerry’s supply chain organizations to ensure alignment, scalability, and operational excellence.
• Serve as the retail logistics subject matter expert, providing guidance, resolving complex operational issues, and building trusted relationships with franchisees and internal stakeholders.

Benefits

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Medical, dental and (where applicable) vision coverage
• Health and wellbeing support, including employee assistance programs and wellness initiatives
• Health-related savings and spending accounts
• Retirement savings programs with a competitive matching plan
• Additional employee perks (e.g., corporate discounts, commuter or learning support)
• Bonus eligible
• Health insurance (including prescription drug, dental, and vision coverage)
• Retirement savings benefits
• Life insurance and disability benefits
• Parental leave
• Sick leave
• Paid vacation and holidays
• Access to numerous voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level