Retail Licensed Optician Part Time

Visionworks • Billerica, MA

23h • Onsite

About The Position

The Retail Licensed Optician assists customers with selecting frames and lenses, fitting and dispensing eyewear, and understanding optical products and services. The role interprets prescriptions and uses customer needs to recommend appropriate lenses and products. It also involves maintaining accurate pricing, verifying orders, making adjustments, keeping the dispensing area and equipment clean, and complying with state licensing, privacy, security, and hygiene requirements. The position is part-time and onsite, with regular interaction with customers, the Doctor, and other associates. The role requires standing and using hands for much of the work, occasional walking and reaching, and frequently lifting or moving up to 20 pounds. The work environment has a moderate noise level, including computers, printers, and machines.

Requirements

• High school diploma or equivalent.
• Have and maintain applicable state licensure for ophthalmic dispensing.
• Knowledge and demonstrated ability in explaining optical products and services, analyzing and interpreting optical prescriptions, and fitting and dispensing eyewear.
• Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group settings.
• Ability to calculate discounts, interest, and percentages and apply basic algebra and geometry.
• Ability to use common-sense understanding to follow written, oral, or diagram instructions and handle problems involving several concrete variables in standardized situations.
• Basic computer literacy.
• Strong communication skills and desire to work with the public.
• Outgoing, positive, professional personality and appearance.
• Ability to work independently and as part of a team, interact well with the Doctor and other associates, perform multiple tasks simultaneously, and adapt to change.
• Ability to work onsite and participate in regular, predictable onsite meetings, and to initiate interaction, coordination, and collaboration with team members, clients, and customers.
• Ability to stand and use hands and fingers to handle, feel, pick, or pinch, and to talk or hear for much of the work; occasionally walk and reach; and frequently lift or move up to 20 pounds.
• Close, distance, color, and peripheral vision; depth perception; and ability to adjust focus.
• Comply with HIPAA requirements and company privacy and security guidelines for protected health information, cardholder data, and other confidential customer information.

Responsibilities

• Assist customers with frame and lens selection while meeting social-distancing requirements.
• Follow social-distancing, cleaning, and hygiene protocols, including frequent handwashing and appropriate cough and sneeze etiquette.
• Provide accurate information about frames, lens selections, and other services.
• Explain third-party insurance benefits and inform customers about charges not covered by their insurance.
• Use the SERVE sales process and available demonstration tools to identify customer needs and recommend suitable lenses.
• Analyze and interpret prescriptions, communicating with the Lab and Optometrist as needed to ensure accuracy.
• Sell, fit, and dispense frames and accessories using accurate measurements, product verification, and adjustments in accordance with the Eyewear Presentation.
• Maintain a clean and orderly dispensing area and keep equipment, workstations, and the facility clean daily.
• Ensure accurate customer pricing.
• Maintain applicable state licensing requirements.
• Where applicable, provide feedback and guidance to Apprentice Opticians.
• Follow privacy, confidentiality, proprietary-information, HIPAA, and data-security policies and procedures.
• Participate in required training and educational activities, including those needed to meet departmental goals and professional or organizational requirements.
• Complete additional responsibilities as assigned in response to changing business needs.

Benefits

• Competitive pay and benefits are provided; specific terms are set forth in the collective bargaining agreement.
• Incentive pay, wage upgrades, and overtime opportunities are available.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED