Retail Licensed Optician Part Time

Visionworks • Billerica, MA

1d • $27 - $41 • Onsite

About The Position

The Retail Licensed Optician assists customers with frame selection, fitting, and dispensing. The role uses technical information to interpret prescriptions and help customers choose optical products and services. The associate provides accurate information about frames, lenses, services, and third-party insurance benefits, and explains any costs not covered by insurance. The position also involves selling, fitting, and dispensing eyewear and accessories, maintaining accurate pricing, and keeping the dispensing area, equipment, workstations, and facility clean and orderly.

The optician must maintain applicable state licensure, follow privacy, security, and HIPAA policies, and complete required training and education. The associate may provide guidance to Apprentice Opticians where applicable and perform additional duties as business needs change. The role is onsite and involves regular interaction with customers, doctors, and other associates. Physical requirements include standing and using hands for much of the workday, frequent lifting or moving of up to 20 pounds, and visual abilities such as close, distance, color, peripheral, and depth vision. The work environment has a moderate noise level, including computers, printers, and machines.

Requirements

• High school diploma or equivalent.
• Have and maintain applicable state licensure for ophthalmic dispensing.
• Knowledge and demonstrated ability in explaining optical products and services, analyzing and interpreting optical prescriptions, and fitting and dispensing eyewear.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
• Ability to calculate discounts, interest, percentages, and other figures, and apply basic algebra and geometry.
• Ability to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
• Basic computer literacy.
• Strong communication skills and a desire to work with the public.
• Outgoing, positive, professional personality and appearance.
• Ability to work independently and as part of a team, interact well with doctors and associates, and perform multiple tasks simultaneously.
• Flexibility to support change and ability to initiate interaction, coordination, and collaboration with team members, clients, and customers.
• Ability to work onsite and participate in regular, predictable onsite meetings.
• Ability to comply with HIPAA and company data-security requirements.
• Ability to stand and use hands and fingers to handle, feel, pick, or pinch, and talk or hear for much of the workday; occasionally walk and reach; and frequently lift or move up to 20 pounds.
• Close, distance, color, peripheral, and depth vision, and ability to adjust focus.

Responsibilities

• Assist customers with frame and lens selection while meeting social distancing requirements.
• Follow social distancing, cleaning, and hygiene protocols.
• Provide accurate product information about frames, lens selections, and other services.
• Explain third-party insurance benefits and disclose additional charges not covered by insurance.
• Use the SERVE sales process and available demonstration tools to identify customer needs and recommend lenses.
• Analyze and interpret prescriptions, communicating with the Lab and Optometrist as needed to ensure accuracy.
• Sell, fit, and dispense frames and accessories using accurate measurements, product verification, and adjustments in accordance with the Eyewear Presentation.
• Maintain a clean and orderly dispensing area and keep equipment, workstations, and the facility clean.
• Ensure accurate customer pricing.
• Maintain state license requirements.
• Provide feedback and guidance to Apprentice Opticians where applicable.
• Follow company privacy, confidentiality, proprietary information, and HIPAA policies and procedures.
• Participate in required training and educational activities.
• Complete additional responsibilities as assigned in response to changing business needs.

Benefits

• Competitive pay and benefits are stated for union-position compensation; specific terms are set forth in the collective bargaining agreement.
• Incentive pay, wage upgrades, and overtime opportunities are available.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED