Retail Lending Collector

First Financial Bank NA•Terre Haute, IN

18h•Onsite

About The Position

If you have strong communication skills and enjoy problem-solving while assisting clients with financial solutions, our Collector role could be a great fit! This position allows you to work directly with clients to manage delinquent accounts, arrange payment plans, and ensure compliance with banking regulations. Apply today and take the next step in your financial services career!

Requirements

High school diploma or equivalent.
Minimum 1 year of customer service experience in a business setting.
Computer proficiency, including working knowledge of word processing and spreadsheet software, including Microsoft Excel.
Strong written and oral communication skills.
Detail-oriented with excellent organizational skills.
Ability to commute to the primary work location and occasionally to other work locations within driving distance.
Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
Ability to review information and details at close range (within a few feet).

Nice To Haves

Prior banking experience and/or collection experience is preferred.

Responsibilities

Act as a collection agent for all installment loan accounts deemed delinquent, including charge-off activity and recoveries.
Contact customers with past-due accounts and provide financial counseling via phone, mail, and in-person visits as necessary.
Work with customers to establish manageable repayment solutions.
Ensure thorough documentation and organization of charge-off activity.
Follow banking policies, and industry standards in all collection efforts.