Retail Lead

Tailwind Deli News & Gifts • Huntsville, AL

4d • Onsite

About The Position

Tailwind Hospitality is seeking a motivated Retail Lead to support an excellent guest experience in a fast-paced retail environment. The Retail Lead handles transactions accurately and efficiently, creates a friendly and inviting atmosphere for travelers, leads by example, and provides guidance and support to the team while ensuring store policies and procedures are followed. The role includes customer service, sales-floor and inventory tasks, team training, and coordination of merchandise deliveries. Tailwind encourages Veterans and military family members to apply.

Requirements

• Experience ordering and working with multiple vendors.
• Proven experience in cash handling and customer service.
• Strong communication skills for interacting effectively with customers.
• Basic math skills for processing transactions and providing accurate change.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficiency with POS systems.
• Must pass a background check to receive an airport badge.
• Reliable transportation.
• 1–2 years of retail supervisory experience.
• Ability to lift 25–30 pounds.

Responsibilities

• Lead and motivate retail associates, fostering a positive and collaborative work environment.
• Participate in and compile monthly inventories.
• Greet customers and assist with purchases.
• Process customer transactions accurately using a cash register.
• Maintain knowledge of current sales and promotions.
• Scan goods and ensure pricing is accurate.
• Process returns and exchanges according to company policies.
• Stock shelves and maintain a clean, organized store environment.
• Conduct product demonstrations to showcase product features and benefits.
• Provide exceptional customer service.
• Train and develop retail cashiers to help them meet goals.
• Ensure compliance with company policies and procedures.
• Organize initial deliveries; unpack and put away merchandise; organize, scan, price, and barcode new items with gift shop staff.
• Report missing delivery items promptly to the General Manager.
• Handle customer complaints and concerns professionally.
• Perform other duties as assigned.

Benefits

• Paid training
• Employee discount
• Employee referral program
• 401(k) with company matching
• Health, dental, and vision insurance offered to full-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed