Retail Lead

Peppa Pig Theme Park • North Richland Hills, TX

6h • $18 • Onsite

About The Position

This is a hands-on leadership role perfect for someone who thrives in a fast-paced, family-focused environment and enjoys leading a team while delivering exceptional guest experiences. As a Retail Shift Lead, you’ll support the Retail Supervisor and Management team in the day-to-day operation of our retail locations. You’ll act as a leader on the floor, guiding team members, driving sales, and ensuring every guest interaction is filled with smiles and memorable moments. You may also step in as Supervisor on Duty, helping oversee multiple departments to ensure smooth park operations.

Requirements

• Previous retail and/or customer service experience (required)
• A fun, outgoing, and approachable personality
• Strong communication and interpersonal skills
• Ability to thrive in a fast-paced, high-energy environment
• Passion for working with children and families
• Flexibility to work evenings, weekends, and holidays
• High school diploma or equivalent

Nice To Haves

• Leadership or supervisory experience preferred
• college preferred

Responsibilities

• Support daily retail operations to ensure efficiency, safety, and fun
• Lead by example as a visible, engaging presence on the sales floor
• Deliver world-class guest service for families and young children
• Help drive revenue by maximizing per capita spending and transaction values
• Motivate, coach, and support team members during shifts
• Assist in achieving KPI targets and operational goals
• Support merchandising, stock control, and inventory processes
• Assist with onboarding and ongoing team training
• Maintain high standards of cleanliness, presentation, and safety
• Ensure all health, safety, and operational procedures are followed
• Step into Supervisor-on-Duty responsibilities as needed across departments

Benefits

• Comprehensive medical, dental, and vision benefits
• Generous Paid Time Off
• Free entry for you, your family, and friends to our world-famous attractions (Merlin Magic Pass)
• Recognition and Rewards programs
• Company-matched 401(k) Savings Plan
• Tuition Assistance
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED