Retail Lead

Sam Baker Hospitality Company • Patterson, MO

3d • Onsite

About The Position

Sam Baker Hospitality, located in the scenic Sam A. Baker State Park in Patterson, Missouri, offers lodging, retail gift sales, a cafe, and watercraft rentals. This seasonal role involves working closely with the Retail Manager to ensure efficient and seamless retail operations across all locations, adhering to company policies and procedures to provide an extraordinary experience for park visitors.

Requirements

• Must be able to work independently with little or no supervision
• Excellent customer service and people skills
• Must be able to work a variety of day, night, weekend and holiday shifts
• Gain efficiency with Retail Pro system or comparable POS system (POS and reporting)
• Ability to lift 25 lbs. frequently, and up to 50 lbs. occasionally and handle physical exertion involving bending, twisting, and squatting.
• Must successfully complete a pre-employment drug screening

Nice To Haves

• Two years retail experience preferred

Responsibilities

• Assist with training of retail staff and backup Retail Manager on days off
• Demonstrate knowledge of merchandise, styling and pricing according to the company’s policies and procedures
• Understand the process, and assist the Retail Manager, with correct NPS markups on all products at all times including deli
• Maintain knowledge of product lines with an emphasis on local and regional facts to assist other staff and customers
• Assist with store set up: display and merchandising, inventory levels
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Accurately total, process and collect payments from guests to include, but not limited to, using the point of sale system, handling money, processing credit and debit cards and making change
• Conduct inventory, restock merchandise and ensure adequate merchandise supply levels working in conjunction with the Retail Manager
• Assist with managing all inventory to keep all items in stock during business hours
• Keep retail spaces organized and clean
• Prepare end of shift report, deposit receipts and cash and advise Retail Manager accordingly
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
• Maintain job related confidentiality
• Actively foster a positive work environment with a focus on teamwork
• Other duties per the Duties checklists and as assigned

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED