Retail Lead

WNB Financial NA•Wabasha, MN

1d•Onsite

About The Position

The Retail Lead will lead and model a culture of exceptional customer service by ensuring every retail team member consistently delivers a warm, professional, and solutions-focused experience. They will actively coach, observe, and support staff to maintain high service standards and continuously improve the overall customer experience. The Retail Lead manages and coordinates all Personal Banker and Universal Banker functions. They will perform Personal Banker, and teller administrative functions as needed in a branch setting. Understands and completes job responsibilities in accordance with federal and state regulations.

Requirements

Requires bachelor’s degree in finance, business or equivalent experience
minimum of 2 years new account and consumer lending experience
2+ years supervisory experience
Must possess strong leadership, management, coaching, presentation and training skills
Must possess courteous and professional customer service attitude
excellent verbal and written communication skills for interacting professionally with clients (both pleasant and difficult situations) and relating to other co-workers
ability to maintain the integrity of highly confidential client and Bank information
Must possess computer functioning and typing skills
basic mathematical skills up to and including fractions
legible handwriting
Must be able to deal effectively with time pressures and stress that can change hourly depending on level of client activity
effective problem-solving skills
effective cross selling skills
Must be a self-starter and independent thinker and meet goals as outlined by the manager

Responsibilities

Leads, coaches, and develops Universal Bankers and Tellers to achieve service, sales, and operational goals
Conducts onboarding, ongoing training, performance coaching, and formal performance evaluations
Set expectations and monitors individual and team performance metrics
Drives employee engagement, accountability, and professional development
Manages staffing schedules and workflow to ensure adequate branch coverage
Ensure compliance with federal and state regulations, bank policies, and internal controls
Prepares for and participates in audits, exams, and regulatory reviews
Partners with executive leadership to execute branch and market strategies
Serves as a role model for client service excellence and ethical conduct
Acts as backup for Teller Supervisor responsibilities as needed
Builds and maintains strong, long-term client relationships
Identifies client financial needs and recommends appropriate bank products and services
Opens new consumer accounts in accordance with bank policy and regulatory requirements
Cross-sells consumer deposit, lending, and related financial products
Underwrites, reviews, approves, and closes consumer loan applications within lending authority
Resolves client concerns professionally and efficiently
Conducts outbound calls, referrals, and prospecting to grow loans and deposits
Represents the bank in community activities, business outreach, and networking events
Partners with Marketing and leadership on retail growth initiatives
Performs teller and Universal Banker duties as needed
Processes routine client transactions accurately and efficiently
Maintains and balances cash drawers and/or vault
Monitors cash limits, discrepancies, and operational reports
Completes opening and closing procedures
Provides access to safe deposit boxes
Assists other branches or departments as needed
Participates in meetings, training, and special projects
Performs other job-related duties as assigned
Enforces bank security and safety procedures
Partners with the Bank Security Officer to ensure compliance with security policies