Patagonia Retail Lead Operations

Vail Resorts•South Lake Tahoe, CA

8d•Onsite

About The Position

As a Retail Lead, you maintain an environment that promotes employee learning and customer service through encouragement and coaching. You help to identify the priorities of each day, delegate necessary tasks and train Customer Experience Guides. You partner with store leadership to ensure operational and brand objectives are met even in their absence. Assist customers with selection and purchase of merchandise by providing great product knowledge. Maintain well stocked stores with a variety of product for the guest needs and wants. Organizes stores and keeps clean and neat. Manage proper use of the POS system and other tools to perform the job correctly. Performs daily opening and closing procedures and is responsible for correct accounting procedures, including maintaining a balanced cash drawer and bank. Retail Leads will be required to provide problem-solving assistance, work direction and training to less experienced employees. The Lead will be required to have a merchandising plan for their location to enhance sales of certain product. As a Retail Lead, you engage by determining and meeting the specific needs of each customer with kindness and creativity. While modeling that behavior, you ensure Customer Experience guides have access to all tools and resources to provide that same level of service. You handle product returns in the spirit of our Ironclad Guarantee, while ensuring the team does returns accurately for inventory purposes. You merchandise the store during downtimes: folding, hanging, steaming and stocking. You assist in the training of fellow employees. You lead by example and inspire your team to live Patagonia’s mission, both in the store and in the community.

Requirements

Two or more seasons of relevant professional experience.
Proven service experience and thriving in a team-based atmosphere.
Passionate about communities, the environment, and caring for others.
Experience successfully working in an atmosphere with ambiguity, learning on the fly, demonstrating sound judgment, and solving problems creatively.
History of building and maintaining relationships with ease and desires to put the customer at the center of everything they do.
Demonstrates highly developed emotional intelligence.
Ability to make sound judgment calls.
Flexible amidst competing priorities and adaptable to the fast-paced environment of a retail store while rallying the team with positivity.
Interest and aptitude for strategic business planning that responds to a specific community.
High School Diploma or GED Equivalent; Business area training or education preferred.
1-3 years of retail supervisor experience.
Ability to work in a fast-paced retail environment, multitask and manage multiple customers.
Ability to work a flexible schedule including nights, holidays, and weekends.
Must be able to communicate fluently in English.
At least 18 years of age.

Nice To Haves

Ski industry experience preferred.

Responsibilities

Empower the staff to offer outstanding service through consistent personal examples and encouragement.
Offer proactive coaching (both constructive and complimentary) to continually elevate customer service.
Partner with the In-Store Visual Merchandiser or Visual Team Leader to identify and execute regular priorities.
Lead by example and inspire your team to live Patagonia’s mission, both in the store and in the community.
Serve as a role model and coach for the team by identifying and delegating daily priorities of your store's Retail Environmental Activism Program.
Value and enjoy team-based ideation and problem solving.
Maintain positive relationships with management, team members and store partners.
Keep lines of communication open among management and team members by ensuring that expectations are upheld and objectives are met.
Identify growth opportunities for team members within the Retail Environmental Activism Program and partner with management to address them.
Ensure optimal inventory levels on the sales floor.
Ensure the safety and well-being of all customers and employees.
Assist management in the hiring of people who pursue passions that are related to our products and philosophy.
Demonstrate initiative and seek opportunities to grow your own skills.
Welcome feedback and grow from it.
Assist in training and development of all team members and foster an environment of continued learning.
Maintain a safe and secure environment for your team and customers and resolve any concerns quickly.
Create a working environment that is supportive, positive, respectful and free from harassment.