Retail Keyholder

David's Bridal • Whitehall, PA

3d • $15 - $19

About The Position

As a member of the management team at David’s Bridal, the Retail Keyholder helps build and retain a high-performing team, create a consistent environment of world-class customer service, and exceed the sales plan. The role provides leadership, mentoring, coaching, and relationship-building for team members and guests while fostering high performance and five-star customer service. The Keyholder supports store operations and sales goals across the front of house and alterations.

Requirements

• High school diploma or degree.
• Two to four years of prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.
• Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear guests.
• Ability to occasionally lift up to 25 pounds.
• Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and other electronic devices for extended periods.

Responsibilities

• Lead and model a customer-first culture across all roles.
• Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
• Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
• Monitor store payroll against the monthly budget and monitor and acknowledge timesheets for scheduled shifts, breaks, and meals.
• Help lead the store to consistently achieve Total Monthly Income goals through foundational excellence and performance-based leadership for the front of house and alterations.
• Monitor inventory management, special orders, receiving processes, layaway, out-of-stock marking, repairs, and merchandise first-quality standards.
• Communicate daily sales goals to team members and drive action through Chat Ins and Chat Outs.
• Observe team member performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
• Help build a strong bench and talent pipeline, keep the store staffed to achieve staffing goals, and fill open positions within 30 days.
• Perform other duties as assigned.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED