Retail Key Carrier Coordinator Full Time with benefits

The TJX Companies, Inc. • Traverse City, MI

6d • $17 - $18 • Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers primarily perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The position requires open availability, including nights and weekends, and role-modeling exceptional customer service. The role acts as Manager on Duty in accordance with company policy and procedure, supports store operations and team performance, and promotes a safe, honest, and customer-focused environment.

Requirements

• Able to work a flexible schedule, including nights and weekends.
• Team player who works effectively with peers and supervisors.
• Able to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem-solving skills.
• Able to effectively coach, delegate, and follow up on multiple people and tasks.
• Able to act quickly under challenging circumstances.
• Capable of multitasking.
• Superior communication and organizational skills, with attention to detail.
• 1 year of retail experience and 6 months of leadership experience.

Responsibilities

• Create a positive internal and external customer experience.
• Promote honesty and integrity and maintain confidentiality.
• Act as Manager on Duty in accordance with company policy and procedure.
• Ensure the store team performs tasks and activities according to the store plan, prioritizing as needed.
• Address immediate customer service issues and provide appropriate coaching to Associates.
• Exercise discretion regarding customer service policies to satisfy customers.
• Maintain accurate Associate coverage in service areas.
• Ensure Associates follow operational procedures.
• Ensure opening and closing procedures are completed according to company guidelines.
• Communicate priorities and progress accurately and effectively with management and Associates.
• Provide and accept recognition and constructive feedback.
• Provide feedback, recognition, and coaching to Associates.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in shrink reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) Associate contributions
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for associates meeting service or hours requirements
• Medical, dental, and vision coverage for associates meeting service or hours requirements
• Health savings account (HSA) for associates meeting service or hours requirements
• Health care flexible spending account for associates meeting service or hours requirements
• Life insurance for associates meeting service or hours requirements
• Short- and long-term disability coverage for associates meeting service or hours requirements
• Paid parental leave for associates meeting service or hours requirements
• Paid holidays, vacation, and sick time for associates meeting service or hours requirements
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance
• Competitive salary and benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed