Retail Key Carrier Coordinator

The TJX Companies, Inc.•Richmond, KY

3d•$15 - $15•Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers predominantly perform Coordinator duties and occasionally act as Key Carrier based on store needs, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends, and role-model exceptional customer service. The position creates a positive internal and external customer experience, promotes honesty and integrity, and maintains confidentiality. As Manager on Duty, the Key Carrier follows company policies and procedures, helps ensure the store team completes tasks according to the store plan, addresses immediate customer service issues, and provides coaching to Associates. The role also supports operational procedures, opening and closing routines, labor-law compliance, training, credit and loyalty programs, shrink reduction, and workplace safety. This position is located at TJ Maxx Store 1133 in Richmond, Kentucky. The starting pay range is USD $14.75 to $15.25 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Able to work a flexible schedule, including nights and weekends; open availability is required.
At least 1 year of retail experience.
At least 6 months of leadership experience.
Able to work effectively with peers and supervisors as a team player.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to coach, delegate, and follow up effectively on multiple people and tasks.
Able to act quickly under challenging circumstances.
Capable of multitasking.
Superior communication and organizational skills, with attention to detail.

Responsibilities

Create a positive internal and external customer experience.
Promote honesty and integrity and maintain confidentiality.
Act as Manager on Duty in accordance with company policy and procedure.
Ensure the store team performs tasks and activities according to the store plan, prioritizing as needed.
Address immediate customer service issues, provide appropriate coaching to Associates, and exercise discretion regarding customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates follow operational procedures and opening and closing procedures are completed according to company guidelines.
Communicate priorities and progress updates accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback; provide Associates with feedback, recognition, and coaching.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) Associate contributions
Child care and cell phone discounts
Pet and legal insurance
Credit union
Referral bonuses
401(k) match, for those meeting service or hours requirements
Medical, dental, and vision coverage, for those meeting service or hours requirements
Health savings account (HSA), for those meeting service or hours requirements
Health care flexible spending account (FSA), for those meeting service or hours requirements
Life insurance, for those meeting service or hours requirements
Short- and long-term disability, for those meeting service or hours requirements
Paid parental leave, for those meeting service or hours requirements
Paid holidays, vacation, and sick time, for those meeting service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance