Retail General Manager - University of Wisconsin Team Store

Fanatics Commerce•Madison, WI

2d•Onsite

About The Position

Fanatics Commerce is seeking a Retail General Manager to oversee the success of assigned retail location(s), focusing on sales performance, profitability, fan engagement, promotional execution, special events, and day-to-day operations. This role reports to the Regional Director and involves a rotating full-time schedule, including nights, weekends, holidays, and extended hours during special events. The General Manager will drive business and fan impact through BOLD leadership and execution excellence, utilizing data, automation, and AI-enabled insights. The position is based on-site in Madison, WI.

Requirements

Minimum 5 years of retail management experience, preferably in a flagship, high-volume, or high-profile retail environment.
Proven experience leading and developing teams of both exempt and non-exempt employees.
Strong retail business acumen, including financial management, budgeting, and P&L accountability.
Demonstrated ability to identify business trends and partner cross-functionally to develop and execute strategies that drive sales, profitability, and operational results.
Strong understanding of consumer and fan behavior, with the ability to align business decisions to market trends and customer needs.
Commitment to fostering an inclusive workplace culture that supports employee development, engagement, and constructive conflict resolution.

Responsibilities

Drive retail location performance, fan engagement, and operational excellence.
Manage sales performance, profitability, fan engagement, promotional execution, special events, and day-to-day operations.
Serve as the primary liaison between Team Partners and Fanatics business partners, ensuring effective communication, alignment, and issue resolution.
Build strong cross-functional partnerships to drive alignment, collaboration, and business results.
Develop and present business strategies and performance updates to Retail Leadership, Team Partners, and cross-functional business partners.
Recruit, develop, and retain high-performing talent while fostering a culture of accountability, engagement, and inclusion.
Create and maintain succession plans in partnership with Human Resources and the Regional Director.
Provide ongoing coaching, feedback, and performance management.
Set and maintain the highest standards of fan experience.
Leverage customer feedback, business insights, and market trends to enhance fan experience and engagement.
Champion an inclusive workplace where diversity, equity, and individual differences are valued.
Ensure effective leadership coverage by delegating Manager on Duty responsibilities and empowering leadership team members.
Analyze key performance indicators, operational metrics, and P&L results to identify opportunities and mitigate risks.
Implement initiatives that improve performance.
Leverage data and automation to identify business trends and improve operational efficiency and fan outcomes.
Embed Fanatics values into daily operations, decision-making, and team leadership practices.
Develop and execute strategic plans that support company objectives and business growth.
Drive operational excellence across assigned retail location(s).
Maintain accountability for sales performance, profitability, and day-to-day operations.
Identify and act on business opportunities by analyzing financial results, operational metrics, and market trends.
Provide insights on sales performance, operational efficiency, inventory productivity, and fan feedback.
Manage a rotating full-time schedule, including days, nights, weekends, holidays, game days, and extended hours.
Apply AI and technology to improve efficiency, quality, and outcomes.
Use data and digital tools to inform decisions and enhance performance.
Demonstrate curiosity and adaptability in adopting new technologies and ways of working.
Contribute to a culture of innovation and continuous improvement.