Retail Fulfillment and Receiving Support Associate, Oglethorpe - Flex
About The Position
The Fulfillment and Receiving Associate, also known as a Back of House colleague, supports store operations, maintains inventory accuracy, and helps deliver a smooth customer experience. The role includes receiving and organizing merchandise, picking and packing orders, processing trailers, retrieving orders from back-of-house storage, delivering orders curbside, and monitoring alerts to complete Buy Online Pickup In-Store (BOPS) orders on time. The associate helps keep the stockroom and sales floor running efficiently while providing welcoming customer service, resolving issues, and handling curbside orders with care. The position also supports selling, sales goals, teamwork, and customer hospitality. Daily work can include preparing the store, tagging and organizing merchandise, replenishing merchandise, recovering the sales floor and fitting rooms, updating signs and pricing, and supporting merchandise moves. Colleagues collaborate with teammates, strive to improve, and contribute to individual and store results.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities, with the ability to work independently and as part of a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours; lift at least 50 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Receive, tag, organize, and process merchandise, including processing trailers.
- Pick and pack orders, retrieve them from back-of-house storage, and deliver them curbside.
- Monitor alerts and complete Buy Online Pickup In-Store (BOPS) orders on time.
- Maintain inventory accuracy and help keep the stockroom and sales floor running efficiently.
- Greet customers, listen to their needs, resolve issues, and provide helpful service during floor interactions and curbside pickups.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Review goals, learn about products and promotions, and prepare the store for success.
- Work collaboratively with colleagues to support customers and communities, achieve sales goals, and improve store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
