Retail Fulfillment and Receiving Support Associate, Oglethorpe - Flex

Macy's•Savannah, GA

4d•Onsite

About The Position

As a Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. Duties include receiving and organizing merchandise, picking and packing orders, processing trailers, retrieving orders from back-of-house storage, and delivering orders curbside. You monitor alerts to support on-time completion of Buy Online Pickup In-Store orders and help keep the stockroom and sales floor operating efficiently. You also greet customers, resolve issues, and deliver orders with care. The role combines operational support with customer service, teamwork, hospitality, and a focus on sales goals and store performance. Colleagues prepare for each day by reviewing goals, learning about products and promotions, and readying the store. They receive and tag merchandise, organize the stockroom, and maintain a shoppable sales floor by recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. They work collaboratively, seek to improve, and contribute to individual and store results. Availability must include days, evenings, weekends, and holidays. All schedules include weekend shifts; hours depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled for 12–24 hours per week, but this posting does not specify the position’s employment status or guaranteed weekly hours.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and willingness to start a new venture and adapt to changing priorities.
Ability to work independently and contribute to team dynamics.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 50 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, organize, and tag merchandise and maintain an organized stockroom.
Pick, pack, and process orders and trailers.
Retrieve orders from back-of-house storage and deliver them curbside to customers.
Monitor alerts to support on-time completion of Buy Online Pickup In-Store orders.
Support efficient stockroom and sales-floor operations, including restocking and merchandise moves.
Greet customers, listen to their needs, resolve issues, and provide helpful service during store visits and curbside pickups.
Recover the sales floor and fitting rooms and update signs and pricing.
Review goals and learn about products and promotions in preparation for the workday.
Work collaboratively to support customer satisfaction and individual and store results.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice