Retail/FS Key Account Manager
About The Position
Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. We are seeking an experienced Key Account Manager to drive growth and strengthen partnerships with regional and national Retail and Food Service customers. This role is responsible for expanding Diversey's cleaning, floor care, food safety, and sanitation solutions through strategic account management and business development. The ideal candidate is a results-oriented sales professional with experience in commercial cleaning, retail and food service operations, food safety, and data-driven decision-making. Success in this role requires the ability to build relationships with stakeholders at all levels, from executive leadership to frontline operations, while delivering innovative solutions that create measurable value for customers. Preferred candidates will live in the vicinity of Philadelphia, PA.
Requirements
- Proven success in strategic account management and business development.
- Experience in commercial cleaning applications, chemical sales, and food service
- Strong understanding of retail and food service operations.
- Knowledge of food safety programs and compliance requirements.
- Proficiency in data analysis, business reviews, and customer performance reporting.
- Excellent communication, presentation, and relationship-building skills.
- Ability to influence stakeholders from executive leadership to frontline operations.
- Bachelor’s degree or equivalent work experience.
- Experience with Microsoft Office products and Salesforce CRM.
- Ability to travel overnight, 30-50%. must have a valid driver's license and acceptable Motor Vehicle Record
Nice To Haves
- Preferred candidates will live in the vicinity of Philadelphia, PA.
Responsibilities
- Develop and maintain strong relationships with existing customers through regular engagement, business reviews, and strategic account planning.
- Increase account penetration, customer loyalty, and revenue growth by identifying opportunities to improve current programs and introduce new solutions.
- Engage customers at all organizational levels to align business goals, review performance metrics, and communicate industry trends, new products, and innovations.
- Generate new business opportunities through prospecting, networking, partner collaboration, lead generation campaigns, and social selling strategies.
- Achieve sales and profitability targets through customer acquisition, retention, and account expansion.
- Identify, present, and close multi-product solutions through demonstrations, presentations, and training programs.
- Provide ongoing customer support and training across customer locations to ensure program success and adoption.
- Collaborate with internal sales, marketing, technical, and support teams to deliver value-driven solutions and maximize customer satisfaction.
- Maintain accurate forecasting, budgeting, CRM updates, expense reporting, and other administrative responsibilities.
- Comply with all company safety policies and utilize appropriate personal protective equipment (PPE).
Benefits
- Full benefits package, including medical, dental and vision coverage from your first day
- 401(k) with company matching
- Company vehicle
- Learning and development opportunities
- Paid time off, holidays, sick time
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
