Retail Fragrances Sales Associate - Womens, Twelve Oaks - Full Time

Macy's•Novi, MI

2d•$15 - $20

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products while educating customers on fragrance notes, layering techniques, and usage. You foster meaningful connections, anticipate customer needs, and deliver attentive service. You help keep the sales floor clean, organized, and ready for customers; review sales goals and stay informed about new arrivals, top sellers, trends, and promotions; and build customer relationships through friendly, personal conversations. You maintain a shoppable space by merchandising new receipts, processing damages and testers, returning selected merchandise to vendors, updating signs and pricing, and supporting merchandise moves. You promote loyalty benefits, help customers complete their purchases, and collaborate with colleagues to improve customer service and achieve sales goals. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to engage customers warmly, assess preferences, demonstrate fragrances, and offer tailored recommendations.
Ability to use point-of-sale technology and digital tools.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Welcome customers, engage them in personalized conversations, assess their preferences, demonstrate fragrances, and provide tailored product recommendations.
Demonstrate and sell fragrances and related beauty products, educating customers about fragrance notes, layering techniques, and usage.
Build customer relationships and loyalty using clienteling tools; promote new launches, events, offers, and loyalty program benefits.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Meet and surpass daily sales goals through exceptional customer service.
Maintain a clean, organized, and shoppable sales floor, including merchandising new receipts, processing damages and testers, returning selected merchandise to vendors, updating signs and pricing, and supporting merchandise moves.
Maintain inventory, hygiene, and compliance standards and keep informed about product arrivals, trends, promotions, and sales goals.
Use point-of-sale technology, cash registers, handheld equipment, and digital tools to process transactions and enhance the shopping experience.
Collaborate with Beauty team members and colleagues, support one another, and participate in sales events and ongoing learning.
Provide attentive checkout service, ensure customers have what they need, and end interactions with a sincere thank-you.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice