Retail Fragrances Sales Associate - Womens, Twelve Oaks - Full Time

Macy's • Novi, MI

1d • Onsite

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You offer personalized fragrance recommendations based on customers’ styles, moods, and preferences, and demonstrate and sell fragrances and related beauty products. You educate customers about fragrance notes, layering techniques, and product use while building meaningful customer connections and anticipating their needs.

You help keep the sales floor clean, organized, and ready for customers; stay informed about sales goals, new arrivals, bestsellers, trends, and promotions; and maintain a shoppable space through merchandising, processing merchandise and testers, updating signs and pricing, and supporting merchandise moves. You promote loyalty benefits and credit accounts, use clienteling and sales technology, and work collaboratively with the Beauty team to deliver customer service and meet sales goals.

This is a full-time role. Full-time colleagues are typically scheduled for 30 or more hours per week, with schedules dependent on business needs and colleague availability. All schedules include weekend shifts. Flexible availability for days, evenings, weekends, and holidays is required.

Requirements

• At least 1 year of customer service or selling experience.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to engage customers, assess preferences, demonstrate fragrances, and provide tailored recommendations.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to use point-of-sale technology, digital tools, and handheld equipment.
• Ability to perform the essential physical requirements, including standing, lifting, moving, reaching, and using a cash register.

Responsibilities

• Welcome customers and provide warm, personalized service and fragrance recommendations.
• Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage.
• Build customer relationships and promote new product launches, events, offers, and loyalty benefits using clienteling tools.
• Acquire new customers by opening credit accounts and sharing loyalty program benefits.
• Meet and surpass daily sales goals through exceptional service.
• Review sales goals and stay informed about new arrivals, bestsellers, trends, promotions, and product information.
• Keep the sales floor clean, organized, and shoppable; merchandise new receipts and support merchandise moves.
• Process damages, testers, and selected merchandise for return to vendors, and update signs and pricing.
• Maintain inventory, hygiene, and compliance standards.
• Use point-of-sale technology and digital tools to process transactions and improve the shopping experience.
• Collaborate with customers and colleagues, including the Beauty team, and participate in ongoing training and vendor education.
• End customer interactions with a sincere thank-you and ensure customers have what they need.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed