Retail Fragrances Sales Associate, Dulles Town Center - Part Time

Macy's • Dulles, VA

3d

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell a range of fragrances and related beauty products while educating customers about fragrance notes, layering techniques, and usage. You help create a seamless shopping experience by fostering connections, anticipating needs, and delivering attentive service.

The role includes preparing the sales floor, reviewing sales goals and product information, staying current on trends and promotions, and engaging customers with personal conversations. You maintain a shoppable space by merchandising products, processing damages, testers, and selected merchandise for vendor return, updating signs and pricing, and supporting merchandise moves. You promote loyalty benefits, work collaboratively with colleagues, strive to achieve sales goals, and participate in ongoing learning.

This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• At least 1 year of customer service or selling experience.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to communicate and collaborate with customers and colleagues.
• Ability to use point-of-sale technology, digital tools, and handheld equipment, including cash registers and register transaction systems.
• Ability to meet the stated physical requirements, including standing for at least two consecutive hours and lifting at least 25 pounds.

Responsibilities

• Welcome customers, assess their preferences, demonstrate fragrances, and provide tailored product recommendations.
• Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage.
• Build customer relationships and loyalty using clienteling tools, promoting new launches, offers, events, and loyalty benefits.
• Collaborate with the Beauty team and colleagues to help customers discover products and services.
• Review sales goals, learn about new arrivals and top-selling products, and stay current on trends and promotions.
• Maintain a clean, organized, and shoppable sales floor through merchandising, inventory upkeep, signage and pricing updates, and merchandise moves.
• Process damages, testers, and selected merchandise for return to vendors.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Meet and surpass daily sales goals through exceptional customer service.
• Use point-of-sale technology, digital tools, and mobile selling technology to process transactions and support the shopping experience.
• Follow hygiene, safety, and compliance standards.
• Support teammates and contribute to a collaborative, service-oriented environment.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed