Retail Experience Supervisor

Best Buy • Madison, WI

5d • Onsite

About The Position

As a Retail Experience Supervisor at Best Buy, you’ll use leadership skills to inspire employees to deliver great customer experiences. The role focuses on positive employee experiences, skill development, and performance management. You’ll compare store performance against company goals and lead your team to drive growth or improve results.

As part of the Best Buy team, you’ll help fulfill the company’s purpose of enriching lives through technology by humanizing and personalizing tech solutions in stores, online, and in customers’ homes. Best Buy describes its culture as supportive of employees and committed to providing a workplace where people can pursue career possibilities and bring their authentic selves to work.

Requirements

• At least 1 year of leadership experience, or 6 months of experience as a Best Buy shift lead.
• Previous experience in sales, customer service, or related fields.
• Ability to work successfully as part of a team.
• Ability to work a flexible schedule, including holidays, nights, and weekends.

Nice To Haves

• One year of consumer electronics industry experience.
• Prior experience setting retail sales goals.

Responsibilities

• Maintain positive customer and employee experiences.
• Drive localized customer and employee experiences and share trends with other store leaders.
• Provide positive experiences, skill development, and performance management.
• Lead efforts to maximize positive results or course-correct when needed.
• Compare store performance against company goals and lead the team to drive growth or improve results.

Benefits

• Competitive pay.
• Great employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources, subject to eligibility and applicable conditions.
• Intermittent or reduced-schedule leave for certain medical or family care leaves.
• Paid time off (vacation or PTO), subject to work location, employment status, salary or hourly status, and years of service.
• Certain roles may be eligible for incentive pay, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed