Retail Experience Manager - Westfield

Best Buy • Carmel, IN

1d

About The Position

As the Retail Experience Manager, you’ll assume day-to-day leadership duties for a Best Buy home store or group of stores, providing excellent employee and customer experiences. You’ll assign resources based on customer traffic and business needs across your assigned store or stores in the designated micro-market (local surrounding stores). You’ll also drive employee development and performance management.

The role involves empowering employees, leading employee experience strategy across the micro-market, and using performance indicators to guide the team toward revenue and operating income results. You’ll lead efforts to maximize results or provide course correction as needed, and help drive sales and operational success at an assigned home location or across the micro-market as needed.

Requirements

• At least 1 year of experience as a supervisor or manager in business, military, or related fields.
• At least 2 years of sales or customer service experience.
• At least 1 year of experience managing and reviewing operational expenses and revenue.

Nice To Haves

• Previous experience in retail, sales, or customer service.
• Consumer electronics industry experience.
• Multi-location retail experience.

Responsibilities

• Empower employees to provide excellent customer experiences.
• Drive employee experience strategy across the micro-market.
• Analyze performance indicators against business strategies and lead the team to drive revenue and operating income results.
• Lead efforts to maximize results or provide course correction as needed.
• Help drive sales and operational success within an assigned home location or across the micro-market as needed.
• Assign resources based on customer traffic and business needs.
• Drive employee development and performance management.

Benefits

• Competitive pay.
• Great employee discount.
• Financial savings and retirement resources.
• Support for physical and mental well-being.
• Leaves of absence and potential pay sources based on eligibility.
• Intermittent or reduced-schedule leave for certain medical or family care leaves.
• Paid time off (vacation or PTO), subject to employment and other eligibility factors.
• Certain roles may be eligible for incentive pay based on market norms and plan eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed