Retail Enablement Manager - CXJO

Holman•Raleigh, NC

16d•Hybrid

About The Position

Holman is seeking a Retail Enablement Manager to join our Retail Central Operations team. This role partners closely with dealership leadership and cross-functional teams to enhance sales performance, optimize digital tools, and elevate the customer experience across our retail network. You will lead initiatives spanning technology, support training, and process optimization, ensuring our dealerships are equipped with the tools, knowledge, and best practices to succeed.

Requirements

7-10+ years of experience, including 3+ years in a leadership role
Automotive retail experience required
Proven experience leading large-scale implementations and process improvements
Strong project management and cross-functional leadership skills
Bachelor’s degree required
Proficiency in Microsoft Office (Excel, PowerPoint, Project, etc.)

Nice To Haves

PMP or equivalent preferred

Responsibilities

Lead execution for strategic initiatives impacting sales and customer experience
Support vendor relationships supporting CRM and digital retail platforms
Execute rollout, training, and communication plans tailored to dealership needs
Partner with sales, store leadership, marketing, IT, and Holman University to drive adoption and performance
Optimize system configurations, validate performance, and ensure alignment with business goals
Act as liaison between dealerships and vendors for issue resolution and escalations
Track adoption, ensure KPI achievement, and identify continuous improvement opportunities
Document and scale best practices across the organization