Enablement Manager, Partners

Gusto•San Francisco, NY

7d•Hybrid

About The Position

Partnerships are one of Gusto’s strategic growth channels. As a Partner Enablement Manager, you'll be at the heart of making those partnerships extraordinary and impactful to Gusto’s business. In this role, you'll own the end-to-end enablement strategy for our channel partner ecosystem—designing and delivering onboarding, continuous education and certification programs, and just-in-time resources that help partners and their teams confidently recommend and refer Gusto. You'll work closely with the Channel Partnerships team, revenue teams, product, and marketing to ensure every partner has the knowledge and tools they need to drive real business results. This is a senior individual contributor role that requires equal parts strategic thinking and hands-on execution. You'll be comfortable navigating ambiguity, influencing without authority, and rapidly building scalable programs that meet our partners where they are. This role is part of the go-to-market team responsible for driving pipeline and fueling growth across Gusto's channel partners. We combine creativity, data-driven insights, and cross-functional collaboration to design campaigns that reach, engage, and convert the right audiences at scale. Together, we've helped Gusto grow to serve hundreds of thousands of customers nationwide, and we're just getting started.

Requirements

10-12+ years of experience in partner enablement, sales enablement, or professional training
Proven track record of designing and delivering highly effective enablement programs that drive measurable improvements in partner activation, engagement, and revenue contribution.
Demonstrated ability to independently lead learning initiatives end-to-end—from needs analysis through delivery and post-program evaluation—while managing multiple competing priorities with minimal oversight.
Experience designing and facilitating training sessions for professional audiences
Strong analytical, communication, and presentation skills, with the ability to influence stakeholders and work cross-functionally to ensure learning objectives translate into real partner performance outcomes.
Solid foundation in education design, with the judgment to select appropriate modalities based on audience, speed, scale, and impact.
Hands-on experience with content creation, curation, and knowledge management platforms, paired with a genuine passion for partnerships and a creative approach to making partners more successful.
Comfort operating in urgency and ambiguity, with the resilience, conflict management skills, and composure required to thrive in a fast-paced, partner-facing environment.
Willingness to travel up to 25% annually to partner training events and industry conferences.

Responsibilities

Define Gusto's partner enablement methodology and establish the frameworks, principles, and standards that other enablement and channel teams adopt — ensuring consistency, quality, and scalability across partner segments and GTM programs.
Build off of, adapt, and improve the existing enablement programs that exist today.
Serve as the internal authority on partner learning strategy, advising senior leadership on enablement investment, program design, and the conditions required for partners to activate, grow, and contribute to Gusto's channel revenue targets.
Own function-level accountability for partner enablement outcomes, including partner-sourced revenue contribution, partner activation rates, and program ROI — and use that data to influence Gusto's broader channel partner strategy and GTM prioritization.
Drive cross-functional alignment on partner enablement strategy across Revenue, Revenue Operations, Product, and Marketing at the VP and Director level, ensuring the partner experience is coherent, well-resourced, and continuously improving.
Design and deliver education programs, certification tracks, and just-in-time resources tailored to the specific professional needs of partners, applying learner-centered design principles with a bias toward measurable performance outcomes.
Monitor the industry, regulatory landscape, and competitive dynamics, translating emerging trends into proactive enablement strategies before business needs are fully defined.
Research and apply emerging AI tools and methodologies to accelerate program design, development, and delivery at scale — and help define Gusto's point of view on AI's role in partner enablement going forward alongside other enablement craft peers.