Retail & E-Commerce Data Operations Coordinator

Leidos•Peoria, IL

2d•$35,750 - $64,625•Hybrid

About The Position

Looking for an opportunity to make an impact? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like the kind of environment where you can thrive, keep reading! Grow your career with a Fortune 500 and top 20 Defense company in the energy sector with a team that has a proven history of upward mobility. Leidos, Inc., the implementer for Ameren Illinois' award-winning energy efficiency programs, seeks a Retail Products & Ecommerce Data Operations Coordinator to perform a range of tasks supporting the Energy Efficiency Program. The successful candidate must be organized, possess tremendous attention to detail, be a self-starter, and must be able to handle confidential information while supporting the Retail Products & Ecommerce Manager and Residential Data Team. The Retail Products & Ecommerce Data Operations Coordinator is a trusted source to the holistic Residential program’s business operations and activities. This position will report to the Residential Data Team Manager but will also require strong coordination, collaboration, and support provided for the Retail Products & Ecommerce Initiative Manager and Residential Program Manager. This position will also perform an extensive array of administrative operational tasks, along with providing support to the Ameren Illinois customer. Location: Candidate will need to be located within commuting distance to our Peoria IL office for a Hybrid working schedule. ( 2-3 days per week in office ) Hybrid schedule can be subject to change as needed due to Program/Company requirements.

Requirements

High School diploma with one plus (1+) years’ experience
Microsoft Suite knowledge, specifically with Office 365 and Microsoft Teams.
Excellent Microsoft Excel skills required.
Database knowledge and data entry skills required.
One plus (1+) years of Salesforce knowledge preferred.
Capability to organize and record documents and files.
Ability to evaluate, diagnose and correct data discrepancies.
Excellent written and verbal communication skills.
Commitment to high-quality customer service.
Excellent attention to detail and ability to provide prompt responses in a fast-paced environment with competing priorities through task completion.
Proven ability to work productively and efficiently in an independent setting.
Proven ability to clearly communicate with managers and associates at all levels.

Nice To Haves

Bachelor’s degree in relevant field.
Experience prompting Artificial Intelligence to complete tasks and reviewing quality of results for accuracy.
Dashboard development utilizing Salesforce, Microsoft PowerBI, or Microsoft Excel.

Responsibilities

Manage Retail Products Initiative data accurately and thoroughly, ensuring quality, integrity, accuracy, and consistency.
Be able to interpret data and analyze results.
Assist Retail Products & ECommerce Initiative Manager and Residential Data Team Manager with processing invoices, verifying eligibility, submitting invoices to Accounts Payable, and tracking invoice status.
Document meeting notes and action items for Residential meetings/calls.
Compile and deliver weekly and ad hoc reporting as applicable.
Assist Residential Data Team with application entry and cleanup, as necessary.
Utilize the CRM database and propose process streamlining.
Provide general administrative and clerical support including mailing, scanning, faxing, printing, and copying.
Assist with the compilation of Retail Products distributor and manufacturer agreements.
Work closely with the Residential Call Center to track and report customer inquiries and product returns/exchanges.