RETAIL DINING MANAGER, HOSPITAL CAFE

Compass Group•Rochester Hills, MI

3d•Onsite

About The Position

As a Retail Dining Manager, you will oversee the daily retail and cafeteria operations within Food & Nutrition Services, which includes catering, physician lounge, and coffee shop services. Reporting to the Director of Dining Services, this role ensures operational excellence, strong financial performance, and an outstanding experience for patients, staff, and visitors.

Requirements

Two or more years of foodservice retail or cafeteria management experience
Strong understanding of foodservice operations, including production, sanitation, food cost control, and merchandising
Experience with cash-based retail operations and POS systems
Demonstrated leadership, coaching, and team development skills
Strong communication skills, both written and verbal, with the ability to engage across all levels
Working knowledge of budgeting, financial reporting, and basic accounting practices
Proficient in Microsoft Office and general computer applications

Nice To Haves

Bachelor’s or Associates degree in Food Service Management, Hospitality, or related field preferred
Exposure to P&L accountability and contract-managed services is a plus

Responsibilities

Manage and supervise operations, including staffing, scheduling, and daily execution
Lead hiring, onboarding, training, and development of about 60 hourly team members
Oversee cash handling procedures, payroll, and financial controls to ensure accuracy and compliance
Ensure high levels of customer satisfaction through safe, efficient, and service-focused operations
Direct staff to deliver services in alignment with company policies, food safety standards, and presentation expectations
Train team members on customer service, portion control, cashiering, and sanitation practices
Plan and execute special events and retail promotions
Complete and submit required operational, financial, and compliance reports on time
Maintain strong communication with team members, patients, families, and hospital staff
Enforce cash handling and loss prevention procedures to safeguard company assets