Retail Design Sales Manager - Chandler, AZ, USA
About The Position
Ethan Allen’s Retail Design Sales Manager is responsible for managing, developing, training, and motivating the design team while maintaining customer contact and achieving sales goals. The manager coaches associates to strengthen design-service professionalism, helps designers develop business plans to expand market reach and revenue, and partners with associates to manage projects, customer relationships, sales volume, consultant effectiveness, and customer satisfaction. The role is accountable for the overall management of the design center and for ensuring the team meets established goals and benchmarks. The manager drives new business through grassroots marketing, local partnerships, development of the Trade business, social media, blogs, online forums, and other digital channels. Duties include business planning, monthly P&L reviews with market leaders, community programs, performance appraisals, training, monthly and quarterly goal setting, inventory reconciliation, policy implementation and compliance, and proposing strategies to improve business growth. The manager also provides guidance to key personnel to support sales growth, financial integrity, and protection of company assets. The position requires a proven residential interior-design sales background, broad knowledge of interior design and sales techniques, supervisory experience, and the ability to lead and coach a team. It also requires the ability to manage the design process and review design projects using technical and creative skills in color and space planning. A valid driver’s license is required, except where the company accepts an available alternative means of transportation.
Requirements
- Bachelor’s degree or equivalent and at least five years of experience; or high school diploma or equivalent and at least ten years of progressive relevant work experience; or a combination of both.
- Practical interior design experience.
- Proven sales background in residential interior design.
- Broad knowledge of interior design and effective sales techniques.
- Supervisory experience.
- Entrepreneurial attitude and approach, with strong communication and organizational skills.
- Ability to lead a team and manage the design process, including reviewing design projects and providing feedback using technical and creative skills in color and space planning.
- Demonstrated ability to practice residential interior design.
- Ability to train and coach others in design, product knowledge, sales performance, and customer service.
- Ability to work holidays, evenings, and weekends.
- Valid driver’s license, except in limited circumstances where an acceptable alternative means of transportation is available during all business hours.
Responsibilities
- Manage the design center and lead, develop, train, motivate, and coach the design team.
- Maintain customer contact and achieve sales goals and established benchmarks.
- Help designers develop business plans to increase market reach and revenue.
- Partner with associates to manage design projects, customer contacts and relationships, sales volume, consultant effectiveness, and customer satisfaction.
- Drive new business and sales through grassroots marketing, local business partnerships, Trade business development, and digital channels.
- Perform functions necessary to develop written business plans.
- Review monthly P&L statements with the Market Design Leader and Market Operations Leader.
- Develop and participate in community programs that increase local exposure and awareness for Ethan Allen.
- Complete performance appraisals in accordance with company policy.
- Ensure adherence to company policies, including conduct, harassment, discrimination, and retaliation policies.
- Guide key personnel to support sales growth, financial integrity, and protection of company assets.
- Implement company policies and procedures, monitor compliance, and hold the team accountable.
- Conduct design-center training and participate in company-sponsored training.
- Set monthly and quarterly goals with designers.
- Contribute ideas and suggestions for policy changes that support design-center growth.
- Participate in and ensure proper reconciliation of inventories.
- Propose strategies that support business growth and improvement.
- Perform other duties as required.
Benefits
- 401(k) plan with employer contributions
- Medical plans with prescription drug coverage
- Health Savings Account with employer contributions
- Dental plan
- Vision plan
- Basic and supplemental group term life and accidental death and dismemberment insurance
- Dependent group term life insurance
- Short- and long-term disability
- Business travel accident life insurance
- Flexible Spending Accounts for health care and dependent care
- Commuter savings plans for public transit and parking
- Voluntary whole life insurance
- Voluntary critical care insurance
- Voluntary accident insurance
- Employee Assistance Program
- Monthly incentive compensation based on sales growth from prior periods
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What This Job Offers
Job Type
Full-time
Career Level
Manager
