Retail Department Manager - Sales Full Time

Michaels Stores•Glen Allen, AL

9d•$14 - $19•Onsite

About The Position

The Sales Manager leads and champions a high-performing selling culture across the store, driving sales results and an engaging customer experience. The role oversees front-end and service operations and ensures consistent execution of selling behaviors, brand standards, operational expectations, and company programs. The Sales Manager supports sales and service KPIs through leadership, customer-focused coaching, and effective day-to-day execution. The position assists the Store Manager and provides Manager-on-Duty coverage. It oversees customer service and sales activities across assigned departments and in-store programs, while training, coaching, and developing team members. The role also supports asset protection, compliance, and efficient store operations. The work involves frequent customer interactions in a fast-paced retail environment. Hours include nights, weekends, and early mornings. Physical demands include standing for long periods, moving throughout the store, bending, lifting, carrying, reaching, stretching, climbing ladders or step stools, and repetitive motions. The position may require lifting, carrying, pushing, or pulling merchandise and fixtures weighing up to 25–50 pounds, with or without reasonable accommodation.

Requirements

3+ years of retail leadership experience.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift, carry, push, and pull merchandise and fixtures weighing up to 25–50 pounds, with or without reasonable accommodation.
Ability to climb ladders or step stools to stock and retrieve products.
Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment.
Ability to work in a fast-paced environment with frequent customer interactions.
Ability to work nights, weekends, and early mornings.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Responsibilities

Assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs, ensuring compliance with applicable laws and requirements.
Ensure execution of Company policies and standards and hold the team accountable for store conditions and results.
Model and coach Customer Experience and ART of Selling behaviors to drive conversion and customer satisfaction.
Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
Ensure accurate and efficient use of POS and Self-Checkout systems and support smooth transactions and customers.
Oversee the Balloons business, birthday party operations, and other in-store programs and events.
Promote and enroll customers in the Loyalty Rewards Program to drive retention and repeat visits.
Champion MCC/Extend services (US only), supporting team awareness and customer adoption of protection plans and offerings.
Drive sales and operational excellence in the Knit & Sew Shop, including oversight of the Cut Bar experience.
Ensure efficient execution of BOPIS and Same Day Delivery, supporting timely order fulfillment and omni-channel service.
Support Custom Framing operations, including customer consultations and coordination with the frame shop in select volume frame shops.
Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
Partner in maintaining Asset Protection practices and reducing shrink through awareness, compliance, and safe operations.
Perform other duties as assigned.