Retail Customer Service Representative

The Brick • Saint John, NB

10d • Onsite

About The Position

The Brick is actively seeking to expand its service team by hiring a Customer Service Associate. This role is ideal for individuals who are passionate about putting the customer first, enjoy solving problems, and are adept at creating effective solutions. The company is looking for enthusiastic people with a strong customer-focused attitude. As a Customer Service Associate, you will report to the Operations Manager. The position offers a rewarding experience within one of The Brick's retail locations, where a combination of team spirit and a desire for career-focused growth is highly valued.

Requirements

• Strong customer service focus
• Team oriented
• High school diploma or equivalent
• Exceptional communication skills, both written and verbal
• Proven ability to multitask and maintain organization
• Proficiency with computers and Microsoft Office programs
• Flexibility to work all shifts, including evenings and weekends, as required

Responsibilities

• Respond to customer inquiries and offer solutions in a courteous and professional manner
• Follow up with customers to identify and support their needs
• Promote customer loyalty by providing exceptional customer support
• Review and follow up on order reports on a daily basis
• Other duties as assigned

Benefits

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees