Retail Customer Service Representative
About The Position
The Brick is actively seeking to expand their service team by hiring a Customer Service Associate. This role is for individuals who prioritize customer satisfaction, enjoy problem-solving, and are adept at creating solutions. The successful candidate will report to the Operations Manager and is expected to be enthusiastic with a strong customer-focused attitude. The company values team spirit and a desire for career growth, offering a rewarding experience within their retail locations. The Brick is committed to fair and accessible employment practices, providing accommodations for people with disabilities throughout the recruitment, application, and selection process.
Requirements
- Strong customer service focus
- Team oriented
- High school diploma or equivalent
- Exceptional communication skills, both written and verbal
- Proven ability to multitask and maintain organization
- Proficiency with computers and Microsoft Office programs
- Flexibility to work all shifts, including evenings and weekends, as required
Responsibilities
- Respond to customer inquiries and offer solutions in a courteous and professional manner
- Follow up with customers to identify and support their needs
- Promote customer loyalty by providing exceptional customer support
- Review and follow up on order reports on a daily basis
- Other duties as assigned
Benefits
- Competitive remuneration package that will commensurate with experience
- Career progression potential with plenty of access to ongoing personal and professional development
- Employee discounts
- A dynamic environment to showcase your leadership talents.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
