RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER)

Micro Center•Tustin, CA

19h•Onsite

About The Position

Micro Center is the nation's leading computer and electronic device big box retailer, known for its extensive selection of premier computer products and knowledgeable staff. The company values passion, energy, and commitment, focusing on customer service and building long-term customer relationships. Micro Center is seeking a self-motivated, results-oriented Retail Customer Service Leader (Front End Leader) who shares these values. The company emphasizes its core promise to take care of its associates and customers, a principle that has contributed to its success for over 40 years.

Requirements

High school diploma or equivalent required with proficiency in Microsoft Office
Experience in retail operations, cash handling, loss prevention, inventory control and merchandising
Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role
Professional appearance and demeanor with the ability to handle multiple customers and priorities at once
Ability to execute corporate initiatives and drive world-class customer experiences
Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

Responsibilities

Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
Participate in front end staffing and training activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
Oversee the execution of ad set and visual merchandising standards within the department
Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner
Participate in open and close procedures
Support front end staff by ringing transactions
Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
Perform other duties and tasks as assigned