Retail Customer Service Delivery Driver

Sherwin-Williams • Santa Fe, NM

5d

About The Position

This position works closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. It also involves delivering products from Sherwin-Williams stores to customers safely and on time using Company vans or pickup trucks. Duties include customer contact, potentially with minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuable items. The Company states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The role supports customer satisfaction and sales through in-person and phone assistance, accurate transaction processing, product preparation, and delivery. Employees must follow assigned routes and schedules, maintain the store vehicle, comply with applicable driving and safety requirements, and prepare delivery-related reports and documents.

The posting describes a hiring process involving an online application, a digital video interview for qualified candidates, and an in-store interview for top candidates. Sherwin-Williams describes its purpose as inspiring and improving the world by coloring and protecting what matters, and emphasizes employee health and well-being, career development, and connection with an inclusive team and broader communities. A general description of potentially available benefits is provided through the company’s benefits website; the posting does not specify individual benefits for this role.

Requirements

• Must be at least 21 years of age.
• Must be legally authorized to work in the country of employment without requiring sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Internal Sherwin-Williams candidates must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams candidates must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience working in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications, as needed.
• Load, transport, and deliver items to customers safely and on time.
• Assist with loading and unloading items from vehicles.
• Maintain the store vehicle and alert the supervisor to repair and servicing needs.
• Adhere to assigned routes and follow time schedules.
• Comply with laws, traffic regulations, and safety procedures when driving a vehicle.
• Prepare reports and other documents relating to deliveries.
• Operate equipment and machines, such as cars, trucks, and forklifts.

Benefits

• The company describes a wide range of benefits intended to support health and well-being, retirement, health care, total well-being, and daily commuting; specific offerings and eligibility are available on the company benefits website.
• The company highlights opportunities to learn, develop new skills, and grow professionally.
• The company describes an inclusive team and commitment to employees’ and broader communities’ connection.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed