Retail Customer Service Associate
About The Position
The Store Consultant delivers a positive customer experience by anticipating customer needs, recommending alternatives, and providing solutions. This customer-service-focused team member develops knowledge across the Store’s business, including print, signs and graphics, and shipping. The role takes and coordinates orders, provides pricing and product information, and recommends appropriate FedEx Office products and services. The Store Consultant operates and maintains a wide variety of equipment; moves boxes and equipment; stocks materials; manages production queues and output, complex projects, and retail supplies; and completes assigned tasks according to priority. The position also supports store operations, customer transactions, shipping preparation, merchandising, safety, and quality initiatives.
Requirements
- High school diploma or equivalent education.
- At least 6 months of specialized experience.
- Excellent verbal and written communication skills.
- Ability to stand throughout the shift, excluding meal and rest periods.
- Ability to move and lift 55 pounds.
- Ability to bend and twist at the waist and knees on a consistent basis.
- Ability to communicate effectively with customers, vendors, and team members on a consistent basis.
- Ability to perform work activities requiring cooperation and instruction.
- Ability to function in a fast-paced environment under substantial pressure.
- Ability to maintain attention and concentration for extended periods.
- Ability to work with minimal supervision.
- Ability to report regularly to work and maintain established business hours.
Responsibilities
- Follow supervisors’ instructions and assist other team members with store functions.
- Assist in training store team members.
- Use consultative behaviors to understand customers’ individual needs and recommend appropriate products and services in printing, signs and graphics, and shipping.
- Resolve customer problems quickly and to the customer’s satisfaction.
- Take complex customer orders using order systems and provide accurate pricing information.
- Prepare goods for shipping by wrapping items, placing them in shipping containers, weighing packages, and affixing labels.
- Set up and operate printing, binding, and related equipment using customer-provided original media and documents.
- Maintain a safe, clean, and orderly retail store.
- Protect customer confidentiality and carefully handle documents, media, and packages.
- Process financial transactions at a POS terminal, including handling cash and making change.
- Clean, repair, and stock store printing and shipping equipment and supplies.
- Maintain current merchandising materials and ensure proper display of products and signage.
- Take preemptive action to prevent errors and waste.
- Complete required financial paperwork and assist with financial reporting, including daily sales, close-outs, and bank deposits.
- Follow FedEx Office procedures and legal, HR, safety, customer service, and security policies.
- Perform multiple tasks, seek opportunities to improve knowledge and skills, and work with minimal supervision.
- Adhere to FedEx Office team member and retail store standards.
- Suggest internal process improvements and possible solutions; work with management to reduce costs and waste and optimize profitability.
- Apply quality concepts from training in daily activities and support FedEx Office Quality initiatives.
- Perform other duties as needed or required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
