Part-Time Retail Customer Host Associate - Falcon Store

Goodwill of Colorado • Falcon, CO

3d • Onsite

About The Position

This part-time position involves greeting customers at the store entrance, managing restroom access, checking receipts upon exit, and thanking customers for their patronage. The role is crucial for creating a welcoming first impression and ensuring a positive shopping experience. Responsibilities include receipt checking as a loss prevention measure, identifying discrepancies, and communicating with management to resolve issues. The Associate is expected to be responsive, provide excellent customer service, and maintain a safe and welcoming environment.

Requirements

• High School diploma or equivalent is preferred.
• Prior Retail Store door attendant experience is a plus.
• Attention to detail and ability to make decisions.
• Ability to use basic technologies to follow company standards.
• Ability to use and operate computer programs (Microsoft, Think Risk, etc.) and other technology (phone, scanner, etc.).
• Strong communication skills and the ability to take initiative.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to effectively convey information and interact with diverse individuals.
• Good customer service skills and a positive attitude.
• Friendly demeanor and a positive and approachable attitude.
• Capacity to handle customer inquiries and concerns calmly and professionally.
• Ability to connect with people and build rapport.
• Ability to stand for extended periods, especially in busy environments.
• Must be able to work a varied schedule which may include weekends, evenings, and holidays as needed with occasional overtime.

Nice To Haves

• Bilingual is a plus.

Responsibilities

• Greet customers with a warm smile and genuine greeting.
• Provide store information, answer questions, offer shopping carts or hand baskets, and direct customers to specific areas.
• Manage customer flow during busy times and maintain a friendly and organized entrance.
• Share relevant store information, such as item locations and discounts.
• Inform customers about any upcoming events.
• Thank customers sincerely for shopping and supporting the mission.
• Check customers' receipts to verify purchases upon leaving the store.
• Refer merchandise that cannot be validated by a receipt to point of sale (POS) for additional customer service.
• Politely ask customers without a receipt or with an invalid receipt to return to the store to be processed through the POS.
• File appropriate reports with the Risk department.
• Use handheld scanners and devices to monitor transactions and report incidents via Think Risk.
• Maintain a keen sense of observation to monitor people and identify suspicious behavior while maintaining a calm demeanor.
• Follow all retail center policies and procedures.
• Follow all safety processes and procedures to help provide a safe working environment for employees and customers.
• Perform additional responsibilities as required.

Benefits

• Daily Pay (voluntary benefit to offer employees access to their pay on their own schedule).
• Paid holidays
• Sick leave
• Jury duty leave
• Bereavement leave
• Retirement plan (pre-tax or post-tax Roth contributions, must be 18 years of age to participate).
• Public Service Loan Forgiveness Program (PSLF) eligible employer.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED