Retail Customer Experience Coordinator Full Time with benefits

The TJX Companies, Inc.•Traverse City, MI

6d•$16 - $17•Onsite

About The Position

The Retail Customer Experience Coordinator promotes an excellent customer experience and oversees Associates at the front of the store. The role ensures prompt, courteous service and promotes loyalty programs, while leading by example through customer engagement and maintaining a clean, organized store. The Coordinator trains and mentors Associates, manages front-end coverage and breaks, responds to customer concerns, and works with management to prioritize tasks and support Associate effectiveness. The position also supports store safety, compliance, and shrink-reduction goals. This is a full-time position with a starting pay range of $16.00 to $16.50 per hour. Actual starting pay depends on relevant skills, qualifications, and experience. The position is at TJ Maxx Store 0077 in Traverse City, Michigan.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills, with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors as a team player.
Ability to train others.
At least 1 year of retail experience and 6 months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote honesty and integrity and maintain confidentiality.
Train and mentor Associates on front-end principles and on personalizing customer experiences while promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks according to the store plan and prioritize as needed.
Communicate priorities and progress updates accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.