FULL TIME RETAIL CUSTOMER EXPERIENCE COORDINATOR
About The Position
The Retail Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing Associates at the front of the store. The role ensures prompt, courteous service and promotes loyalty programs. The Coordinator leads by example through customer engagement, maintaining a clean and organized store, and modeling outstanding service. The position includes training and mentoring Associates on front-end principles and personalized customer service, coordinating register assignments and breaks, responding to point-of-sale coverage needs, and addressing customer concerns. The Coordinator helps ensure work follows the store plan, communicates priorities and progress, partners with management on training needs, and supports compliance with labor laws and store policies. The role also promotes credit and loyalty programs, participates in shrink-reduction efforts, and promotes a safe environment. Other duties may be assigned.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Able to multitask.
- Strong communication and organizational skills, with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations.
- Able to work effectively as a team player with peers and supervisors.
- Able to train others.
- One year of retail experience and six months of leadership experience.
Responsibilities
- Promote a positive internal and external customer experience and model outstanding customer service.
- Oversee front-of-store Associates to ensure prompt, courteous service and promote loyalty programs.
- Maintain a clean and organized store.
- Promote honesty and integrity and maintain confidentiality.
- Train and mentor Associates on front-end principles and coach them on personalizing customer interactions while promoting loyalty programs.
- Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
- Address customer concerns and issues promptly.
- Ensure Associates complete tasks according to the store plan and prioritize work as needed.
- Communicate priorities and progress accurately and effectively with management and Associates.
- Give and receive recognition and constructive feedback.
- Partner with management to address Associate training needs.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for Associates who meet service or hours requirements
- Medical, dental, and vision coverage for Associates who meet service or hours requirements
- Health savings account (HSA) for Associates who meet service or hours requirements
- Health care flexible spending account (FSA) for Associates who meet service or hours requirements
- Life insurance for Associates who meet service or hours requirements
- Short- and long-term disability coverage for Associates who meet service or hours requirements
- Paid parental leave for Associates who meet service or hours requirements
- Paid holidays, vacation, and sick time for Associates who meet service or hours requirements
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
