Retail Customer Experience Coordinator Full-Time

TJX • Lehi, UT

6d • Onsite

About The Position

The Retail Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The coordinator leads by example through customer engagement and by maintaining a clean, organized store. They train, mentor, and coach Associates on front-end principles and personalized customer service, coordinate register coverage and breaks, address customer concerns, and help ensure tasks are completed according to the store plan. They communicate priorities and progress with management and Associates, partner with management on training needs, and support labor-law compliance, credit and loyalty programs, shrink reduction, and store safety. Other duties may be assigned.

This is a full-time position at Marshalls Store 1385 in Lehi, Utah. The starting pay range is $14.50 to $15.00 per hour; actual starting pay depends on relevant skills, qualifications, and experience. The role requires a flexible schedule, including nights and weekends.

Benefits include an associate discount, EAP, smoking cessation resources, bereavement support, associate-contribution 401(k), child care and cell phone discounts, pet and legal insurance, credit union access, and referral bonuses. Associates who meet service or hours requirements may also be eligible for a 401(k) match, medical, dental, and vision coverage, HSA, health care FSA, life insurance, short- and long-term disability, paid parental leave, paid holidays, vacation and sick time, auto and home insurance discounts, a scholarship program, and adoption assistance. Benefits are subject to applicable plan terms and may change.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Able to multitask.
• Strong communication and organizational skills, with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Able to work effectively with peers and supervisors as a team player.
• Able to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Promote an excellent customer experience and model outstanding customer service.
• Oversee front-of-store Associates to ensure prompt, courteous customer service and promote loyalty programs.
• Engage and interact with customers and maintain a clean, organized store.
• Promote honesty, integrity, and confidentiality.
• Train, mentor, and coach Associates on front-end principles and personalizing the customer experience while promoting loyalty programs.
• Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
• Address customer concerns and issues promptly.
• Ensure Associates execute tasks according to the store plan and prioritize work as needed.
• Communicate priorities and progress accurately and effectively with management and Associates.
• Provide and accept recognition and constructive feedback.
• Partner with management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation resources
• Bereavement support
• 401(k) with associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for associates meeting service or hours requirements
• Medical insurance for associates meeting service or hours requirements
• Dental insurance for associates meeting service or hours requirements
• Vision insurance for associates meeting service or hours requirements
• Health savings account (HSA) for associates meeting service or hours requirements
• Health care flexible spending account (FSA) for associates meeting service or hours requirements
• Life insurance for associates meeting service or hours requirements
• Short- and long-term disability for associates meeting service or hours requirements
• Paid parental leave for associates meeting service or hours requirements
• Paid holidays for associates meeting service or hours requirements
• Paid vacation and sick time for associates meeting service or hours requirements
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed